Ensures billings and receivables are correctly processed on time. Addresses and corrects any discrepancies in accounts or billings on time. Reviews and guides the billing staff to ensure accuracy resolving inconsistencies as needed. Refers overdue accounts to collections.
Job Purpose:
- Provide guidance to the account receivable & billing team including assigning tasks and monitoring performance.
- Oversee the billing process to ensure accurate and timely invoicing of customers or clients. This includes reviewing invoices for accuracy addressing billing discrepancies and resolving issues promptly.
- Maintain positive relationships with customers or clients to facilitate timely payments and resolve payment disputes.
- Generated and sent invoices to clients in a timely manner ensuring accuracy and compliance with company policies.
- Collaborate with other departments such as sales customer services operations.
- Act as a point of contact for billing inquiries and address customers concerns in a professional manner.
- Managed accounts receivable aging and followed up on overdue payments through phone calls and emails.
- Resolved billing discrepancies and disputes promptly maintaining positive relationships with clients.
- Prepared and analyzed aging reports to identify delinquent accounts and implemented collection strategies.
- Processed incoming payments applied them to appropriate customer accounts and reconciled discrepancies.
- Prepared and maintained accurate billing records including customer invoices and payment history.
- Collaborated with sales and customer service teams to address customer inquiries and concerns regarding billing.
- Assisted in month-end closing procedures and provided support for financial reporting activities.
Qualifications & Skills Required:
- Effective communication skills are essential for conveying information listening to team members providing feedback and fostering a collaborative environment.
- Associates degree required or a minimum of 5 years experience in a related field.
- Must possess strong leadership skills.
- Must possess strong organizational skill and handle several tasks at time.
- Proficient in accounting software preferred (e.g. QuickBooks SAP).
- Strong attention to detail and accuracy in billing and collections processes.
- Excellent communication and interpersonal skills with a focus on customer service.
- Ability to analyze financial data and prepare reports.
- Must possess effective time management skills will need to work independently.
- Bilingual: Must be fluent in English and Spanish.