Operation Co-Ordinator Mumbai
Operation Co-Ordinator Mumbai
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Job Description
Summary of the Role:
The ideal candidate will be responsible for engaging with potential customers scheduling home visit appointments for our stylists and ensuring a seamless booking experience. This role requires excellent communication skills attention to detail and a strong ability to persuade and convert leads into appointments.
Experience:
- 1-3 years of experience preferably from industries such as Retail Apparel Clothing Ecommerce Hospitality Aviation.
Skills Required:
- Excellent verbal and written communication skills in English and Hindi. Additional languages are a plus.
- Ability to multitask manage schedules and ensure smooth appointment coordination.
- Handling inquiries from potential customers and proactively reaching out to leads.
- Working knowledge of CRM tools and basic proficiency in the MS Office Suite.
- Monitoring the appointment conversion rate and taking customer feedback.
- Providing a high level of customer service answering questions about the service addressing concerns and highlighting the benefits of a home visit.
Note:
- We are actively seeking candidates who excel in customer service telecalling or operations.
- The working days are Monday to Saturday.
communication skills,crm,ms office suite proficiency,multitasking,appointment coordination,crm tools knowledge,schedule management,proactive lead outreach,customer service,customer inquiry handling,excellent verbal and written communication skills in english and hindi,telecalling,ms office
Employment Type
Full Time
