Customer Relationship Manager
Customer Relationship Manager
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Job Description
Overview :
We are looking for a well-presented and confident Customer Relationship Manager (Female) to join a leading retail and service-based company. The selected candidate will be responsible for handling customer queries managing outlet operations and ensuring smooth day-to-day service delivery. The candidate will be reporting to Outlet Head.
Job Responsibilities:
- Manage staff and supervise daily store operations.
- Maintain quality service by enforcing customer service standards.
- Handle customer concerns and provide quick resolutions.
- Build and maintain positive relationships with walk-in customers.
- Track daily activities and evaluate customer satisfaction.
- Coordinate with senior staff to meet service goals.
Job Requirements :
- Education: Graduate
- Experience: Minimum 2 years in a customer-facing role
- Gender: Female Age Criteria : 22 to 36 years.
- Excellent communication and interpersonal skills.
- Positive mindset and grooming.
- Rapport-building ability.
- Basic knowledge of computers
Work Timings
9:00 AM 7:00 PM (Sunday Closed)
Benefits & Perks
Diwali Bonus
Opportunity to grow in a customer-centric retail environment
Location : Panjim Porvorim Margao Goa
Employment Type
Full Time
