Order Management Specialist - Korean Speaker
Order Management Specialist - Korean Speaker
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Qualifications:
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Bachelor’s degree in Supply Chain management /logistics or the equivalent
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Korean National required or local applicants with at least intermediate to advanced proficiency
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Must possess a valid 9A Visa
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End to End Order Management process experience required or any relevant experience
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Fresh Graduate or working professional with 2 – 3 years or more experience in end-to-end order management or equivalent work experience are welcome
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Excellent Korean and English communications skills both in word and in writing (both languages are mandatory) as this role will focus on supporting our Korea market
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Strong Business understanding result oriented are required
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SAP experience would be advantageous
Job Description:
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Booking and managing Sales orders: making sure all parts of a customer order (from factories and 3rd party suppliers) are delivered to the warehouse or to the customer complete and on-time
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Communicate delivery dates and check if goods are shipped and delivered on time
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Ensuring ICS (Internal Control Standards) SOX (Sarbanes Oxley legislation) and export control compliance
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Archiving Sales Documents files related to customers and countries according to local legislation
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Pro-active communication to (internal) customers in a clear and customer centric way.
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Responding pro-actively to missing items (MOA) or dead on arrival (DOA) claims by using assigned tools
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Supporting the return order processes: contact supplier for authorization confirmation inform customer of return process book return order and align all details between customer and factory on return
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Inform and follow-up with Finance concerning credit holds that are blocking shipment and/or PO’s
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Supporting Supply Chain processes from a logistic and documentation point of view (e.g. Sales on shipment Direct Deliveries)
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Escalate promptly to Team lead when problems are not solved on time and could impact delivery
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Actively support the implementation of continuous improvement eg. LEAN tools such as Kaizens/A3
Employment Type
Full Time
