Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Support Specialist to join our team in Washington DC. This position is ideal for individuals who are passionate about delivering exceptional service and solving problems with professionalism and empathy. You will be the primary point of contact for customers ensuring all inquiries and issues are resolved promptly and effectively.
Responsibilities
Handle customer inquiries via phone email and internal systems
Provide accurate information about products services and company policies
Resolve customer issues with a positive and solutions-oriented approach
Document and escalate complex cases to the appropriate departments
Maintain high standards for communication accuracy and responsiveness
Assist in developing support documentation and process improvements
Collaborate with other departments to enhance the customer experience
Qualifications :
Qualifications
High school diploma or equivalent (Bachelors degree preferred)
Proven experience in customer support or related field (1 year preferred)
Strong written and verbal communication skills
Excellent problem-solving and organizational abilities
Ability to handle difficult situations with professionalism and patience
Proficiency in using CRM tools and basic office software
Attention to detail and a proactive attitude
Additional Information :
Benefits
Competitive salary ($57000 - $66000 annually)
Career growth opportunities within a fast-growing organization
Comprehensive health dental and vision insurance
Paid time off and holidays
Ongoing training and skill development
Collaborative and supportive work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
