Senior Analyst, Autoship and Loyalty Program (all genders)
Senior Analyst, Autoship and Loyalty Program (all genders)
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Job Description
At zooplus loyalty isnt just a program its a strategy.
With 25 markets and millions of customers we use data to deeply understand what keeps pet parents coming back.
As our Senior Analyst Autoship and Loyalty Programs youll turn customer data into sharp insights that shape strategy boost retention and drive growth. Working across Loyalty marketing and data science your impact will be felt across the business and across Europe.
Love turning data into action This role is for you.
What Youll Do
Drive Autoship and Loyalty Strategy with Data
- Analyze customer behavior retention trends and loyalty program performance across markets.
- Identify key growth levers and make data-backed recommendations that influence long-term strategy with regard to program adoption and customer retention
- Support decision-making for senior stakeholders by translating insights into clear actionable business narratives.
Optimize Campaigns & Customer customer
Own campaign performance analytics from setup to post-analysismeasuring impact ROI and customer uplift.
- Define KPIs and benchmarks for initiatives to track success and ensure were investing where it matters most.
- Collaborate with Loyalty and marketing teams to analyse customers engagement and propose options to enhance interaction with our customers
Build Tools That Scale Insight
- Design and maintain smart dashboards and visual reports (Tableau Power BI) for teams across Europe.
- Enable faster better decisions by transforming complex datasets into clear digestible formats.
- Ensure consistency accuracy and usability of analytics across functions.
Be a Commercial & Analytical Thought Partner
- Bring a business-first mindset to every analysisalign insights with revenue growth and customer value goals.
- Act as a sparring partner for marketing and commercial leaderschallenging assumptions and championing data-driven thinking.
- Act as the loyalty data insights expert ensuring data quality consistency and accuracy in all reporting and analysis.
Qualifications :
- Degree in analytics business or related field.
- Strong SQL and data viz skills (Tableau Power BI).
- Deep understanding of retention loyalty KPIs & customer lifecycle.
- Bonus: Python and experience with CRM/engagement platforms.
Additional Information :
Additional Information:
With more than 1000 passionate professionals located across 6 European offices we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office 40% remote collaborating with colleagues across locations.
Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid
Two extra vacation days and days off on 24th and 31st of December
Private medical care and life insurance
Multicafeteria system including Multisport card
Want to know more Learn more about zooplus here and check out our LinkedIn Instagram TikTok and YouTube to get a glimpse into the zooplus culture.
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
