Senior Manager, Technical Account Management

About You

Are you ready to drive client success by building deep technical partnerships and advise clients on technology solutions that directly impact business outcomes Do you excel at translating cutting-edge technology into strategic insights to drive improved adoption of data solutions that both technical teams and C-suite executives can act on immediately Are you energized by fast-paced mission-critical environments where your client centric and proactive problem-solving approach and data integration expertise creates measurable client value

If your answers are YES then this is the perfect role for you!

Your Responsibilities

As our new Senior Manager Technical Account Management you will play a crucial role in supporting RepRisks growth and global reach by ensuring successful adoption of RepRisk product by RepRisks clients and partners. You will have a particular focus on client success and technical advisory as well as project management of deliverables related to system integration of RepRisk data in our clients and partners own platforms and applications. You will work with technical teams from leading financial institutions and Fortune 500 companies who are using RepRisk data - for use cases such as counterparty risk management compliance and portfolio management. You will be part of our global Commercial division and report to the Head of Commercial Operations based in Zurich Switzerland. Moreover you will:

• Understand and address client needs Understand clients technology set-up and what technical solutions best meet clients needs. Identify technical requirements address service gaps and collaborate with product managers to drive improvements.
• Be a trusted advisor on data delivery Advise on the best way to adopt and grow with RepRisk data. Guide clients in selecting the best integration channels (APIs FTP Cloud warehouses like Snowflake or ADX)
• Ensure client success and satisfaction Oversee seamless integration of RepRisk data into client platforms ensuring high usability and long-term success.
• Stay ahead in data delivery innovation Keep up with industry trends engage with technical teams and proactively refine delivery methods through collaboration with RepRisks product and technology division to enhance RepRisks offerings
• Solve complex integration challenges under pressure Identify prioritize and swiftly implement solutions to technical service and data integration needs.
• Manage external technical requests Own all client and partner inquiries providing expert guidance technical solutions and service coordination.

Qualifications :

You Offer

• A degree within Data Software Digital Business Financial Services or other relevant field; alternatively you have acquired these  skills through superior work experience.
• Minimum 5 years of professional experience in a Technical Account Management role focused on data integrations (e.g. via data feeds and client-facing APIs)
• Minimum 3 years of people management experience
• Good technical understanding and knowledge of API development data-as-a-service (DaaS) or software-as-a-service (SaaS) applications Data Cloud (Snowflake Platform knowledge is preferred)
• Experience with project management and collaboration with technical data and IT-teams and internal and external stakeholders also in a remote set-up.
• Strong communication skills with proficiency in English any other language is a plus

Additional Information :

Please note that we will only consider candidates with a valid work permit.
 

Remote Work :

No

Employment Type :

Full-time