Utility Billing Clerk
Utility Billing Clerk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Purpose:
This position is responsible for establishing and maintaining a favorable image for Veolia and their Clients while performing routine and complex utility billing duties including customer service maintenance of customer account records and general accounting activities.
Primary Duties/Responsibilities:
- Provide excellent customer service to utility customers and Veolia Clients.
- Assist new customers in account set-up changeovers and answer routine questions by phone email and at the counter.
- Respond to customer requests or concerns sent through the mail or by email.
- Process work orders for utility disconnections reconnections new orders and other customer requests.
- Process utility payments daily received through mail electronically in person or in drop boxes.
- Maintain and prepare utility billings
- Create and update customer account files/records for monthly or quarterly utility services.
- Set up new commercial/residential accounts.
- Enter meter information provided through meter sales slips or other means.
- Process meter reading data o Process commercial/residential meter changes.
- Perform account usage entry billing calculations verifications and adjustments.
- Generate an electronic bill print file for export to contracted printing company for monthly statement mailings.
- Set up and maintain meter reading routes.
- Prepare process and collect current and delinquent accounts.
- Prepare and mail delinquent notices.
- Adjust accounts for delinquency for special assessment certification.
- Prepare and analyze utility billing reports.
- Prepare various utility reports for account reconciliation with the general ledger and audit them for completeness and accuracy.
- Analyze meter verification reports to identify inaccurate readings.
- Cash receipts and deposit preparation.
- Sort and batch cash payments received by the department.
- Prepare daily cash deposits for the bank.
- Assemble and maintain source documents for daily deposits.
- Update the cash book by entering daily deposits with accuracy.
- File information monitor and purge records in accordance with retention schedule.
- Write routine correspondence and reports (e.g. memos inquires status/activity reports).
- Foster and inclusive work culture and advance Veolias diversity equity and inclusion goals.
- Maintain and foster an environment which facilitates the Exceeding Expectations philosophy of Veolia.
Work Environment:
- This is an onsite role in our Albertville MN location.
- This is a non-union role in a non-union facility.
- Dress is business casual.
- Closed toed shoes are always required.
- When outside of the office and in the plant area full PPE is required.
Qualifications :
Education/Experience/Background:
- High School Diploma/GED is required.
- One Year Experience Required or a Two (2) year accounting or business degree.
- Two (2) years of clerical and customer service experience.
- Two (2) years of experience working with financial records preferred.
- Two (2) years of data entry experience and 10-key proficiency.
- Two (2) years of experience in utility billing preferred.
Knowledge/Skills/Abilities:
- Proficiency in using Microsoft Access Word Excel and Google Suite.
- Demonstrates strong technical accounting knowledge and analytical skills.
- Must be able to speak to give direction and converse with others.
- Must be able to read complex operations and financial reports. Write detailed reports and prepare and deliver presentations. Analyze complex operational and technical challenges and resolve same.
- Strong communications skills both oral and written.
- Strong team and project management skills (initiating planning executing monitoring controlling and closing) with the ability to delegate work hold individuals accountable set goals evaluate performance and encourage collaboration.
- Strong interpersonal skills with the ability to build and manage key stakeholder relationships across the organization.
- Highly organized with the ability to prioritize and manage numerous projects with competing priorities.
- Good organization interpersonal and teamwork skills.
- Ability to function in the digital world using computer laptop tablet smart phone devices and software to communicate perform and record work.
- Self-starter strong drive and result oriented.
Required Certification/Licenses/Training:
- Valid local state drivers license required.
Physical Requirements:
- Walk stand and sit for prolonged periods of time.
- Frequently stoop bend kneel crouch crawl climb reach twist grasp and make repetitive hand movement in the performance of daily duties.
- Ability to lift carry push and/or pull moderate amounts of weight.
- Must be able to see clearly and hear.
Additional Information :
Pay Range: $27.40 to $36.53 per hour.
Benefits: Veolias comprehensive benefits package includes paid time off policies as well as health dental and vision insurance. In addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
