Director, GTM and CX Products
Director, GTM and CX Products
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1 Vacancy
Job Description
Your Career
We are seeking a visionary and hands-on Director GTM and CX to lead the strategic direction and architectural design of our Go-To-Market (GTM) and CX Products with a strong emphasis on a process/data -first mindset. This role reports to the SVP of IT principles-based thinking will be crucial for dissecting complex challenges and architecting innovative ideal candidate is a deep functional expert with a passion for innovation and a proven track record in leveraging data and applications across Marketing Sales CX and Support. You will be instrumental in reimagining our GTM and CX processes through a data and AI-first lens.
Your Impact
In this role you will contribute a deep knowledge of product development strategy to align teams around a vision that unlocks value and scales for dynamic Go-to-Market teams across the customer lifecycle. You will translate strategic foresight into actionable plans using strong analytical skills to influence cross-functional teams and drive the product vision for Salesforce and our go-to-market systems. This position requires both strategic thinking for future growth and tactical execution for short-term will be responsible for data quality across the GTMCX process workflow and will bring in guardrails to ensure the right processes are in place to capture the right data
Key responsibilities include:
Strategic Vision & Roadmap: Defining and driving the strategic direction vision and priorities for AI applications and features for CX and GTM applications. This involves orchestrating a multi-year AI product roadmap in partnership with executive leadership development teams and business stakeholders.
Product Lifecycle Management: Managing the full product lifecyclefrom ideation through launch and ongoing enhancementsby collaborating closely with cross-functional teams. This includes balancing the delivery of new AI features with enhancement requests based on customer feedback usability insights and market trends.
System Process Architecture: Lead with Process driven architecture in the CX-GTM application for reducing friction while transforming the data logic and capture at the source
Data-Driven Innovation: Driving clear data-driven and first-principle thinking on process mapping to influence areas of automation using AI and the latest digital workflows. This includes hands-on experience with data and segmentation for different routes to market to inform strategy. You will reimagine the support process unconstrained by current limitations using data insights to reshape it for the future.
Process Transformation: Leading and executing transformations in Pre-Sales Partner and Support processes. This includes hands-on involvement with lead-to-opportunity processes and applications with the ability to redesign the architecture and functional process.
Cross-Functional Leadership: Leading cross-functional team meetings aligning engineering data science UX and GTMCX business partners on IT application product priorities. You will partner with stakeholders operations and the AI COE to define and drive strategic direction vision and priorities for applications.
AI/ML & GenAI Expertise: Staying current with AI/ML and GenAI trends and technologies identifying opportunities for integration into product development processes and experiences.
Qualifications :
Your Experience
- Must have 15 years of experience in Lead-to-Quote and Support applications and data including 5 years of experience with Big 4 consulting firms.
- Statistician mindset to understand data patterns and transform them into actionable insights and process changes.
- Experience with Commerce Sales Marketing CX systems and processes and solving complex workflows and designs .
- Experience in driving data-driven decisions within Growth/Sales organizations.
- Excellent communication skills problem-solving conflict resolution management active listening time management and interpersonal skills.
- Ability to thrive in a fast-paced environment with a strong foundational understanding of enterprise applications GTM and CX processes.
- AI Exploration & Implementation: Demonstrated experience or a strong tangible curiosity in exploring and implementing AI use cases. Prior experience with Generative AI predictive modeling or leveraging AI in the software development lifecycle is highly preferred.
- Highly collaborative team player comfortable working in a matrix organization.
- Strategic Business Acumen: Ability to think strategically and effectively communicate with and influence stakeholders at all levels translating complex business problems into applications/feature releases.
- Education & Certifications: Bachelors or Masters degree in Computer Science Mathematics or Business.
- Must be local to SF bay area to be onsite.
Additional Information :
The Team
You will be part of a growing passionate and dynamic team with the opportunity to work on challenging and exciting projects centered on one of the worlds most significant mission statements. We strive to be the most people-centric company constantly working to make your experience amazing and empowering you to break boundaries of what the workplace can be.
This is a unique opportunity to lead transformative initiatives that will drive efficiency innovation and cultural change across a large global sales organization. You will be at the forefront of integrating advanced technologies into our sales processes positioning the company for long-term success while delivering meaningful value to customers and stakeholders alike.
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $223000 - $306500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship: Yes
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
