Client Success Manager, Claims (Remote)
Client Success Manager, Claims (Remote)
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Salary Not Disclosed
1 Vacancy
Job Description
At Experian Health our employees can shape more than products they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management identity management patient engagement and care management for hospitals physician groups labs pharmacies and other risk-bearing entities. will report to the Client Organization and partner with both our Client Executive on the Experian Health Sales team regarding the expansion of the products and with the Relationship Manager to build and maintain trusting relationships with our customers and partner with the Support and Optimization teams to ensure the best client experience.
You will deeply understand our Experian Health product capabilities and providing consultative guidance and support to clients throughout their life cycle.
Youll have the opportunity to:
- Quickly acclimate and understand the clients implementation to facilitate updates additions and fixes to client setup
- Partner with Customer Support Optimization Product and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
- Evaluate customer use of Claimsource Denial Manager Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience
- Develop expertise in Claimsource Denial Manager Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite
- Partner with Relationship Manager on Quarterly Business Reviews showcasing client successes and ROI for Claimsource Denial Manager Enhanced Claim Status and (ERA) Electronic remittance advice
- Responsible for extensive comprehension of the SOW (Statement of Work) to guide clients as they transition from Implementation into the Post-Go live world
Qualifications :
- 5 years experience in healthcare IT industry and healthcare revenue cycle required
- 3 years Healthcare Revenue Cycle Account Management experience claim systems and ERA (electronic remittance advice)
- 2 years experience with Claimsource Denial Manager Enhanced Claim Status and Electronic Remittance Advice
- 2 years Salesforce or similar CRM expertise
- Occasional travel (20%-25%) to client sites required
- Bachelors degree
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote hybrid or in-office
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
- Explore all our exciting benefits here: uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. Innovation is an important part of Experians DNA and practices and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
