Senior Associate/Lead
Senior Associate/Lead
Posted on :
09-07-2025
Employer Active
1 Vacancy
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Job Description
- Resolves Customer issues questions concerns with effective clear and professional written and oral communication.
- Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors issues.
- Builds Platform and business knowledge to better serve Vendors
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service Merchant Investigations or Payments teams as required to resolve Sellers issues and questions.
Qualifications :
HSC any Graduation * or 105 or 123 Diploma along with Mandarin language certificate
Additional Information :
Typing skills of 25 words per minute with an accuracy of 80%
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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