Lead and Supervise F&B Operations: Oversee all aspects of F&B operations including restaurant outlets in-room dining and banquet services ensuring seamless daily operations.
Team Leadership & Development: Mentor coach and manage a team of F&B professionals leading recruitment onboarding and training efforts.
Coaching & Development: Provide regular feedback conduct performance reviews and create incentive programs to drive motivation and career growth.
Guest Experience & Service Excellence: Ensure the highest service standards promptly addressing guest concerns and feedback to maintain satisfaction.
Financial Management: Assist the F&B Leadership Team in overseeing revenue generation and cost control ensuring adherence to budgetary guidelines. Provide support in the budgeting forecasting and financial reporting processes for all F&B outlets contributing to strategic financial decision-making.
Operational Support & Process Improvement: Implement operational processes to enhance productivity quality and cost-efficiency while ensuring compliance with health and safety regulations.
Event Management: Coordinate event execution working with Conference Services and Catering teams to ensure smooth banqueting operations and exceptional guest experiences.
Innovative Promotions: Develop creative ideas to drive business growth and F&B revenues through seasonal promotions events and specialized offerings.
Qualifications :
Experience: At least 3 years in F&B management preferably in a 4* hotel
Leadership Skills: Ability to lead motivate and manage diverse teams across multiple departments.
Guest-Focused Attitude: Passion for guest service with the ability to anticipate needs and resolve concerns professionally.
Operational Expertise: Knowledge of F&B operations service standards inventory control and health & safety regulations.
Communication Skills: Excellent interpersonal and communication abilities to engage effectively with guests team members and departments.
Educational Background: A degree or diploma in Hospitality Management is preferred but not required.
Flexibility: Willingness to work a flexible schedule including weekends late nights early mornings and holidays.
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