People Operations Associate (Benefits)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

The People Operations team is fundamental to the HR experience at Stripe directly supporting our global workforce. In this role you will play a key part by assisting the Benefits team who are responsible for designing and delivering comprehensive benefits programs for Stripes worldwide. This team ensures our offerings are competitive clearly understood and fully compliant with local regulations across 27 countries consistently evolving our benefits strategy to meet the diverse needs of our employees.

We are seeking a People Operations Associate specializing in benefits administration to join our team in Bengaluru or Mexico City. This position requires a strong background in addressing benefits-related inquiries for multinational technology organizations significant experience with US benefits operations and proficiency with Workday (specifically the Benefits and Time Off modules).

What youll do

Responsibilities

• Serve as the first point of contact for Stripes with questions related to their benefits.
• Respond to questions regarding benefit enrollment status Workday assistance general benefits coverage details retirement or pension contributions time off leaves of absences benefit new hire questions and more.
• Administer benefit enrollments approvals and reports within Stripes vendor portals.
• Process and view sensitive personal data and information that is necessary to administer Stripe benefits programs and operations. Follow standard operating procedures (SOPs) while processing changes and escalate issues to the benefits specialists when faced with complex problems.
• Highlight any anomalies in process documentation to the Benefits team.
• Propose process improvement ideas to reduce time improve accuracy or enhance controls.
• Use feedback from Stripes and CRM data to identify themes for the Benefits team to help inform communication enablement and decision making on program changes.

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 1-3 years of experience in an employee-facing benefits operations role with US-based insurance and benefits experience required (alongside EMEA and APAC benefits).
• A strong understanding of employee benefits programs and the ability to explain complex information in a clear empathetic way to Stripes.
• Experience using Workday (specifically the Benefits and Time Off modules)
• Enjoy problem-solving and are comfortable working across teams to resolve issues and drive process improvements.
• Experienced in maintaining accuracy regarding the companys benefits enrollments in the human resource sector to enable vendors to access accurate eligibility data
• Strong english communication skills (written and verbal required)
• Detail-oriented analytical and adaptable with a continuous improvement mindset.
• Strong operational execution and organizational skills
• Discretion and judgment handling confidential and sensitive data

Preferred qualifications

• Experience in working on AMER benefit portals like - Forma HMSA Risco etc would be a plus.
• Experience working in a fast paced growing environment preferably in a technology company or large scale organization.
• Experience utilizing company policies and practices to determine appropriate recommendations.

Required Experience:

IC