IT Support Technician

This role follows a 1st shift schedule working from7:30 AM to 4:00 PM with designated days off on Wednesday & Thursday.

The IT Support Technician plays a vital role in our organization and plant operations ensuring the reliability and functionality of all on-site software and hardware including computers tablets handheld devices and printers across both office and industrial environments. This role demands a blend of proactive and reactive problem-solving to maintain seamless technology operations. You will work closely with the Network Manager to support a highly available network that is essential for plant operations. As the sole technical presence within a distribution center this position requires a strong technical skillset and the ability to work independently to resolve issues efficiently.

Detailed Responsibilities

Internal Support:

• Diagnose and resolve hardware software and network issues across computers tablets handheld devices and printers in both office and industrial environments.
• Provide proactive and reactive troubleshooting to ensure minimal downtime and uninterrupted plant operations.
• Serve as the primary IT support contact within the distribution center addressing technical issues efficiently.
• Maintain and update plant hardware software configurations and system settings as needed.
• Install configure and support operating systems business applications and specialized industrial software.
• Ensure 100% operational uptime for plant IT hardware including desktops laptops scanners industrial printers and mobile devices.
• Manage the check-in/check-out process for handheld devices and ensure proper tracking and maintenance.
• Oversee hardware procurement replacements and upgrades collaborating with vendors when necessary.
• Perform routine hardware maintenance and software updates to improve system performance.

IT Infrastructure:

• Assist the Network Manager in maintaining a highly available and stable network infrastructure to support plant operations.
• Troubleshoot connectivity issues Wi-Fi performance and network-related hardware failures.
• Monitor and assist in managing VPN firewalls and security configurations.
• Support VoIP phone systems security access control and surveillance system connectivity.

IT Administration:

• Maintain detailed logs of technical issues resolutions and hardware deployments.
• Create and update IT knowledge base documentation to streamline support processes.
• Collaborate with IT leadership to identify and implement technology improvements.
• Ensure compliance with company IT policies and assist in enforcing security measures.

IT Infrastructure Support:

• Assist the Network Manager in maintaining a highly available and stable network infrastructure to support plant operations.
• Troubleshoot connectivity issues Wi-Fi performance and network-related hardware failures.
• Monitor and assist in managing VPN firewalls and security configurations.
• Support VoIP phone systems security access control and surveillance system connectivity.

Travel - up to 5% as needed. Occasionally travel to different locations as needed for onsite training and support.

Qualifications

The requirements listed below are representative of the knowledge skill and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• General high school degree or equivalent (e.g. GED).
• Ability to deliver a high level of support to others.
• Strong communication and organization skills.
• Comfortable with PC troubleshooting printer support Android OS support and generally confident with technology.
• Quick learner that can master new technologies.
• Self-motivated individual with a strong work ethic. Able to work independently with impeccable sense of honesty and integrity.
• Willing to work in an industrial low temperature environment (fulfillment center locations only).
• Linux skills are a plus.
• Networking skills a plus (routers firewalls etc).

More About Us

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