Senior IT Support Technician

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID C004301

Role Duties and Responsibilities

• Provide first and second level support of end-user ICT assets Duties & Role: including MS365 devices;
• Conducts equipment testing to and from the supply line documents serviceability status;
• Perform staging of all end user devices using the Microsoft Configuration Manager system (MCM) and relevant toolsets;
• Updating inventory databases;
• Perform the enrolment or handout of all staged devices to the end user;
• Investigates and resolves technical issues in a systematic approach;
• Maintains sound knowledge on implemented technologies;
• Assist his/her superiors and recommend solutions;
• Perform other duties as may be required.

Essential Skills Experience and Certifications

• Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;
• Have a good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager);
• Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications such as MS 365 MS Office and Adobe;
• Have a good working knowledge of IT hardware and auxiliary computer equipment;
• Have a broad knowledge of computer network technology in a Microsoft Windows environment.

Desirable Skills Experience and Certifications

• Microsoft Certified Desktop Support Technician (MCDST) Certification;
• ITIL certified in Service Operations;
• Prior experience of working in an international environment comprising both military and civilian elements.

Working Location

• Brussels Belgium

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance