Patient Representative, Per Diem
Patient Representative, Per Diem
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Job Description
Overview
About the Role
The Patient Representative plays a key role in enhancing patient satisfaction at University Hospital by fostering clear and compassionate communication between patients their families or significant others and hospital staff. This position serves as a vital liaison ensuring that patients and their loved ones feel heard supported and informed throughout their care experience. By proactively identifying and addressing concerns the Patient Representative helps prevent complaints and grievances offering guidance to departments on best practices for improving patient experiences and resolving dissatisfaction effectively.
Responsibilities
What Youll Do
- Serve as a key contributor to patient satisfaction at University Hospital.
- Facilitate clear compassionate communication between patients families/significant others and hospital staff.
- Act as a liaison to ensure patients and their loved ones feel heard supported and well-informed throughout their care.
- Proactively identify and address concerns to prevent complaints and formal grievances.
- Collaborate with hospital departments to advise on best practices for enhancing the patient experience.
- Support resolution of patient dissatisfaction through effective communication and problem-solving strategies.
Qualifications
What Youll Bring
- Bachelors degree preferred in behavioral or social sciences.
- Minimum of two (2) years of experience in a customer service or healthcare-related field with direct patient contact.
- Strong verbal and written communication skills.
- Excellent customer service abilities including conflict resolution and de-escalation techniques.
- Proven experience in triaging and addressing patient family or customer concerns promptly and efficiently.
- Equivalent combination of education experience and/or training may be considered in place of formal degree requirements.
Compensation
The expected hourly rate for this position is XH/99H:$30.25per hour in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.
About Us
University Hospital is one of the nations leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients regardless of their financial situation.
Apply Today
We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community wed love to meet you.
University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer M/F/D/V. For more information visit Experience:
Unclear Seniority
Employment Type
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Key Skills
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