Senior Manager, Customer Engagement Platforms Skills Development
Senior Manager, Customer Engagement Platforms Skills Development
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$ 148 - 175
1 Vacancy
Job Description
Working with Us
Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here uniquely interesting work happens every day in every department. From optimizing a production line to the latest breakthroughs in cell therapy this is work that transforms the lives of patients and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits services and programs that provide our employees with the resources to pursue their goals both at work and in their personal lives. Read more: WW Commercialization Skills Development Team is the driving force behind empowering our Commercialization teams with the functional and/or specialized skills needed to optimize long-term success for the BMS portfolio of products. As the Senior Manager Customer Engagement Platforms Learning Capability Lead you will be responsible for the planning development and continuous improvement of global learning solutions that support effective adoption of our Customer Engagement (CE) platforms with a focus on Veeva Interact and other Customer Engagement systems.
What we are looking for:
The WW Commercialization Skills Team is currently seeking a talented learning professional who is passionate about developing high-impact learning solutions. The Senior Manager role is a home-office based position within PPK or Uxbridge locations who has the primary responsibility to effectively consult develop and execute best-in-class Customer Engagement Platforms skills-based learning solutions for Commercial and Medical Field and Home Office roles.
This role will help to evolve the strategic vision for learning support of Customer Engagement Platforms skills-based learning. This role will collaborate closely with internal and external stakeholders to successfully develop and maintain learning that supports Customer Engagement Platforms skills development and associated business objectives. These solutions aim to empower and support user adoption productivity and data-driven decision-making across Medical and Commercial teams.
Who you will work with:
This role is a pivotal Senior Manager position focused on advancing skills development for Customer Engagement Platforms within the Worldwide Commercialization Learning Centre of Excellence at Bristol Myers Squibb. The Senior Manager will play a crucial role in orchestrating an integrated approach to learning and development. Reporting directly to the Director of Worldwide Commercialization Skills Development with a dotted-line reporting relationship to the Associate Director of Worldwide Commercialization Customer Engagement Platforms Skills Development this role demands strategic collaboration and leadership.
Collaboration:Harnessing synergies across diverse teams including the Worldwide Commercialization Skills team Centre of Excellence and Enterprise Learning to cohesively enhance customer engagement skills development throughout the organization.
Stakeholder Engagement:Partnering with a wide array of stakeholders such as IT US and International Commercialization teams Worldwide Medical Learning and In-Market/BU Strategy and Operations to ensure training initiatives align with business objectives and regional needs.
Primary responsibilities:
Partner with the Associate Director to shape and advance the strategic learning vision for Customer Engagement Platforms skills development ensuring alignment with evolving organizational priorities and stakeholder needs.
Collaborate cross-functionally with global and regional teams to gather business requirements and translate them into scalable impactful learning experiences.
Forge and maintain strategic partnerships with internal and external stakeholders and maintain strong relationships with SMEs ensuring trust and strategic alignment with organizational goals.
Act as a key liaison with WWCE IT system owners Business stakeholders and local training leads to understand deployment timelines and functionality updates.
Bridge CRM IT & Business Teams attend all the appropriate forums stay up to date and support technological transitions and evolution. Ensure seamless training integration.
Lead tactical development of learner-centric training programs and pathways that integrates new technologies and enhancements supporting evolving CRM capabilities.
Development and sustainment of training pathways for new hires and existing users of Veeva Interact and integrated CE platforms.
Oversee the macro design and validation process for training materials prior to development; coordinate closely with instructional designers SMEs and vendors to deliver high-quality content such as simulations eLearnings eBooks job aids and video resources.
Lead the ongoing update and sustainment in response to system enhancements new functionalities and/or market feedback.
Use learner feedback analytics and business insights to refine training programs and improve learner experience.
Ensure the quality accuracy and effectiveness of all training programs through stakeholder review and SME validation.
Project Manage the execution of training projects ensuring timely delivery and alignment with organizational priorities. Support new capability rollouts such as MOC FIC CE^3/Sophia
Manage relationships with external vendors holding them accountable for quality timeliness and strategic delivery of assigned learning programs.
Coordinate localization of training materials and manage version control across global markets and business units.
Oversee compliance legal and medical review workflows including Promomats submissions to ensure readiness for deployment.
Foster innovation in learning by integrating modern modalities such as AI-driven learning simulations scenario-based experiences and adaptive learning technologies. Benchmark against industry standards to ensure modern learning design
(Disclaimer: The responsibilities listed above are only a summary and other responsibilities will be requirements as assigned)
Qualifications:
Bachelors degree or equivalent required.
Project Management certification preferred.
Minimum of 5 years experience in Learning & Development Digital Enablement or CRM Systems Training in the pharma/life sciences domain preferred.
Strong Instructional Design understanding.
Proven ability to translate complex systems and business processes into digestible training content.
Proficient in Microsoft Office Power Point Excel and Word and other applications with strong knowledge of Articulate 360 Adobe Captivate and LMS platforms (e.g. SuccessFactors).
Knowledge of Sana Storyline or AI-enhanced training platforms preferred.
Experience operating in a complex global cross-matrix environment and effectively connecting and collaborating with key matrix team members and change management requirements.
Familiarity with compliance and approval workflows in pharma (e.g. Promomats).
Demonstrated effective communication and presentation skills.
Intermediate to expert training experience required: including knowledge of conducting training needs analysis adult learning principles learning design development execution and evaluation.
Demonstrated strategic forward-thinking agile enterprise mindset.
Proven performance with a track record of meeting or exceeding goals.
Demonstrated ability to manage multiple projects and vendors effectively and simultaneously.
Demonstrated track record of developing self & others to drive and enhance performance.
Demonstrated problem-solving and solutions-oriented.
Ability to travel for multiple meeting engagements.
Primary Location:NA-US-NJ-Princeton Pike or Uxbridge United Kingdom
Job Function:Commercial
Organization:WW Commercialization Learning Centre of Excellence
The starting compensation for this jobis a range from $148k-$175k plus incentive cash and stock opportunities (based on eligibility).
The starting pay rate takes into account characteristics of the job such as required skills and where the job is performed.
Final individual compensation will be decidedbased on demonstratedexperience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits please visit subject to the terms and conditions of the applicable plans then in effectand may include the following: Medical pharmacy dental and vision care. Wellbeing supportsuch asthe BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability life insurance supplemental health insurance business travel protection and survivor -life programs include paid national holidays and optional holidays Global Shutdown Days between Christmas and New Years holiday up to 120 hours of paid vacation up to two (2) paid days to volunteer sick time off and summer hours caregiver bereavement and military leave. Family care services such as adoption and surrogacy reimbursement fertility/infertility benefits support for traveling mothers and child elder and pet care resources. Other perks like tuition reimbursement and a recognition program.
If you come across a role that intrigues you but doesnt perfectly line up with your resume we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work Life-changing Careers
With a single vision as inspiring as Transforming patients lives through science every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture promoting global participation in clinical trials while our shared values of passion innovation urgency accountability inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential site-by-design field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles onsite presence is considered an essential job function and is critical to collaboration innovation productivity and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application or in any part of the recruitment process direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff customers patients and communities. As a result the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position please visit this page for important additional information: data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Required Experience:
Senior Manager
Employment Type
Full-Time
