IT CRM Business Analyst (f/m/d)
IT CRM Business Analyst (f/m/d)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology
At Cytiva one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.
Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines new medicines and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other our customers and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The IT CRM Business Analyst is responsible for supporting Commercial Service Customer Service and Marketing business processes. It helps to solve problems and seek for improvements that will speed up delivery of our (Cytiva) products and increase customer experience.
This position reports to the Senior Manager IT Business Analysis and is part of the Cytiva IT CRM Global Team. Role is targeted to be based on-site in Krakow Poland. At Cytiva our vision is to advance future therapeutics from discovery to delivery.
What you will do:
Analyze Business Requirements using Best Practices around Salesforce Applications.
Document business requirements process diagrams and flows functional requirements and data mapping.
Work closely with business and technical teams around Case Management Work Order Management Quote Management and Service standard of work.
Participate in deployment projects as a IT business analyst including but not limited to requirements analysis requirements documentation configuring CRM applications and the creation and execution of test scripts.
Support ETL processes for large sets of data in relation to business processes.
Who you are:
BS/BA Degree Computer Science Information Systems of related programs.
2 years of SFDC portfolio experience in a functional or technical area OR solid knowledge of SQL and Excel and willingness to learn and work with Salesforce.
Understanding of CRM Service and Sales processes.
Fluent in English language (written and spoken).
This position may require infrequent travel.
It would be a plus if you also possess previous experience in:
Experience with ERP master data and marketing processes.
Hands on experience with CRM Analytics QlikView and other Sales Analytics technologies.
Salesforce administrator and platform app builder certifications is a plus.
Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit .
At Danaher we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Required Experience:
IC
Employment Type
Full-Time
