Analyst - CS Ops
Analyst - CS Ops
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Job Description
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
The Role:
As an analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth and development within the field of customer success.
Good to have :
- Resolve Merchant tickets over Freshdesk and call the merchant.
- Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
- Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.
- Follow communication procedures and guidelines
- Go the extra mile to engage customers and keep them happy
- Collect and pass feedback to the respective stakeholders bring in impactful solutions
- You will be able to interact with some of the largest new age businesses in the country.
Mandatory Qualifications:
- Minimum qualification - Bachelors Degree
- Min 2 - 3 years of experience.
- Should be willing to work in rotational shifts b/t 9am to 9pm
- Experience in monitoring transactions and ensuring compliance with relevant regulations.
- Strong proficiency in handling both email and voice processes.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Attention to detail and ability to analyze information accurately.
- Strong problem-solving and decision-making skills.
- Ability to work collaboratively in a team environment.
- Knowledge of industry trends and best practices in fintech or banking.
Required Experience:
IC
Employment Type
Full Time
