Central Operations Manager, France
Central Operations Manager, France
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EUR 60000 - 80000
1 Vacancy
Job Description
Upway is hiring its Central Operations Manager among its Operations team in France. The Operations teams role is to create the largest and highest-quality e-bike offering for Upway shoppers by sourcing the best e-bikes refurbishing them and delivering them to their new owner in a seamless customer experience.
The Central Operations Manager oversees all customer-facing operationsfrom pre-sales support to warranty managementwhile ensuring smooth and efficient logistics. Their mission is to deliver a best-in-class experience scale support & logistics operations in line with business growth and continuously improve efficiency and cost-effectiveness. They work closely with the UpCenter Operations team (particularly the UpCenter lead) to identify and implement improvements.
What you will do
Scale lead and coach the team of Customer Care agents (>10 people)
Own logistics setup & routes implying FR operations : optimize costs & service level build long-term relations with partners & explore alternatives
Deliver the best logistics and support metrics (ETA SLA NPS)
Champion the customer perspective and proactively share insights with internal teams to drive improvements.
Manage relationships with suppliers manufacturers and partners
Design implement and improve processes to optimize customer experience and financial efficiency
Set up tools and dashboards to get an accurate view on central operations
Work closely with the France UpCenter Operations team as well as other internal stakeholders
Required Experience:
Manager
Employment Type
Full-Time
