Associate Technical Consultant
Associate Technical Consultant
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Job Description
About AppDirect
Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven cultureone that enables you to Be Seen Be Yourself and Do Your Best Work.
About You
As an Associate Technical Consultant you will work closely with senior members of our Technical Consulting and Business Solution teams to support customers with questions on how our Marketplace (MP) works. Youll engage with APIs reports configurations migrations validations and documentation across various products.
You will also play a crucial role in customer deliveries including defining test criteria performing QA preparing documentation and assisting customers with onboarding and product migrations.
This role requires strong business acumen excellent communication skills and the ability to thrive in a customer-facing position. You will work closely with both our engineering teams and customer stakeholders in a fast-paced agile environment helping deliver the right solutions while expanding AppDirects platform functionality stability and scale.
What youll do and how youll have an impact
- Manage customer deliveries professionally demonstrating motivation enthusiasm and attention to detail.
- Clearly understand and align with AppDirects mission goals and objectives.
- Support the delivery of both standard and customized solutions for AppDirect customers.
- Understand Professional Services objectives and key results (OKRs) relevant to technical consulting.
- Effectively articulate AppDirects vision strategy and competitive position in the industry.
- Validate and submit customer migration files providing guidance throughout the migration process.
- Contribute to QA efforts including defining test criteria creating test plans executing validation and supporting user acceptance testing (UAT).
- Create and maintain clear detailed documentation for all activities performed.
- Support marketplace monitoring configuration management and integration efforts including API consulting and technical design reviews.
What were looking for
- 24 years of experience in technical consulting or a similar role.
- Proven ability to multitask prioritize activities and manage multiple moving parts effectively.
- Experience solving complex technical implementation challenges independently and in a team.
- Hands-on experience with QA processes including test plan creation validation and UAT.
- Solid understanding of the billing domain and experience migrating billing records.
- Experience preparing high-quality documentation.
- Strong knowledge of API integrations technical consulting best practices and marketplace configurations.
- Excellent spoken and written English communication skills.
At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice: Experience:
IC
Employment Type
Full Time
Key Skills
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