Service Coordinator (Sales) On-Site
Service Coordinator (Sales) On-Site
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Job Description
Were hiring a Service Sales Team Member at our Warabrook office.
About the role:
In this front-line role youll provide outstanding customer service manage inbound inquiries and ensure theyre directed to the right teams. Youll also support our Business Development team by capturing and progressing customer informationhelping us continue delivering human-rights-focused customer-centric service.
Key Responsibilities:
- Champion a person-centred approach embedding customer goals in all interactions and decisions.
- Manage and direct all enquiries to the appropriate team within Aruma.
- Handle support service enquiries with a customer-first solution-focused mindset.
- Respond to customer queries professionally and within agreed timeframes.
- Capture and track support requests aligning with relevant Lines of Business.
- Provide accurate information on Arumas services NDIS and regional operations.
- Ensure an exceptional customer experience for both new and existing clients.
- Escalate feedback and complaints promptly to the Service Sales Team Lead.
- Collaborate with the BD team on meet-and-greet coordination and follow-ups.
- Generate reports as required using established reporting tools.
- Proactively identify and support the implementation of process improvements.
- Assist in preparing reports presentations and administrative tasks.
- Maintain accurate records and timely responses for all enquiries.
- Support team goals through collaboration and continuous improvement.
- Contribute to organisational projects and strategic working groups.
- Partner with BD team to uncover opportunities and address engagement barriers.
About You:
- Hold a formal qualification in Office Administration or a related discipline (e.g. Business Administration).
- Ability to demonstrate advanced administration skills with proven experience managing documentation data entry scheduling and support functions.
- Brings a strong background in customer service ideally within fast-paced high-volume call centre environments.
- Skilled in handling diverse customer inquiries with professionalism efficiency and empathy.
- Adept at multitasking able to engage in clear confident conversations while simultaneously capturing accurate notes and system updates.
- Comfortable using a range of business systems and technologies to support service delivery and workflow management.
- Current unrestricted Australian drivers licence.
- Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State) including a Working with Childrens Check and NDIS Worker Screening Check.
Benefits of working with Aruma!
- Competitive Salary Package:Be rewarded for your hard work with an attractive salary plus a phone and laptop.
- Salary Packaging:Increase your take-home pay. Access to NFP salary packaging up to $15900 for living expenses and additional $2650 for meal and entertainment expenses each year tax free.Salary Packaging Calculator Accesspay
- Continuous Learning Opportunities:Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
- Work-Life Balance:Enjoy the freedom to create a flexible schedule that fits your lifestyle with options that put you in control.
- Supportive Team Environment:Focus on what you do best with strong operational and administrative support behind you every step of the way.
- Incredible Perks:Fitness Passport and confidential counselling through our Employee Assistance Program we take care of our team.
- A Culture Like No Other:Be part of a vibrant positive work environment filled with team-building activities and a strong sense of community.
- Call to Action:Join Aruma where your career journey and well-being are our top priorities.
About Us
Aruma is a leading Australian for-purpose values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia Aruma supports over 5000 individuals employs more than 5000 staff and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia.Aruma Disability services. Putting you first.
Ready to make a change Apply Now!
Please contactif you require further information.
Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.
Required Experience:
IC
Employment Type
Full-Time
