Support Engineer (MW SMB/Midmarket) - English - Bucharest
Support Engineer (MW SMB/Midmarket) - English - Bucharest
Posted on :
08-07-2025
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1 Vacancy
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Job Description
Position: Support Engineer (Modern Work Midmarket and SMB)
Team: LSS Global Technology Leads
Location: Bucharest - Hybrid
Employment type: 18 month contract
As a Partner Technical Advisor/Support Engineer you will own troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth hone your problem-solving collaboration and research skills and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
DUTIES AND RESPONSIBILITIES
- Response and Resolution: You own investigate and solve customer technical issues collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and where appropriate share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve contributing to Microsoft product improvements.
- Represent Microsoft and communicate with corporate customers via telephone written correspondence or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers.
- Manage not only the technically complex problems but also politically charged situations requiring the highest level of customer skill.
- Receive escalated technically complex politically hot customer issues and maintain ownership of issue until resolved completely.
- Solve highly complex level of escalated problems involving broad in-depth product knowledge or in-depth product specialty; may include support of additional product line.
- Use advanced troubleshooting skills to analyse problems and workout solutions to meet customer needs.
- Report software bugs and customer suggestions. Acquire & coordinate resources from other groups as needed to resolve customer issue
REQUIREMENTS:
- Bachelors degree in Computer Science Information Technology (IT) or related field AND 1 years of technical support technical consulting experience or information technology experience or 3 years of technical support technical consulting experience or information technology experience or equivalent experience
- English Language: fluent in reading writing and speaking.
- Technical depth in the current technology and willing to learn new skills. Understanding of Microsoft 365 services or other cloud offerings. PowerShell skills are mandatory
- Deep knowledge of cloud offerings like M365 Exchange Online OWA Outlook for MAC Outlook for Windows and the New Outlook
- Understanding of Identity solutions like ADFS DirSync/AADSync and Single Sign-On
- Understanding of different cloud models like IAAS PAAS and SAAS
- Familiarity with Active Directory Security OS Internals concepts
- Networking :Understanding of networking concepts including IP Addressing Subnetting Routing NAT DNS DHCP ARP VPN technologies
- Familiarity with networking tools (ping tracert tracemon Netmon wire shark etc.)
Understanding of load balancing geo-redundancy CDN and VPN technologies preferred - Candidate must be a strong critical thinker and enjoy solving very difficult problems Strong experience in Current Microsoft Server and Client and CLOUD platforms.
- Programming and debugging skills preferable.
- Prior knowledge of Windows Server and other networking products (preferred but not essential) If you enjoy being the problem-solver in the spotlight of critical problems then this position will excite and challenge you
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- 9 AM 6 PM (CET)
- Private health insurance
Employment Type
Full Time
Key Skills
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