Account Manager
Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Everything you are looking for and more
As an Account Manager you will be responsible for managing and growing the current client portfolio in Portugal ensuring maximum satisfaction retention and business growth with each account.
What responsibilities and objectives will you have
Developing a close relationship with assigned clients understanding their logistics flows and specific needs.
Proposing and implementing improvements that increase merchant volume conversion and share-of-checkout.
Analyzing usage conversion and service performance data across different channels (in-home out-of-home D1 D2).
Identifying upselling or expansion opportunities within the same client.
Supporting technical integration joint marketing or operational adaptation processes.
Working in coordination with the product operations and global sales teams.
Ensuring compliance with KPIs: managed volume conversion share-of-checkout and NPS.
Well what will the requirements be
Experience: Minimum 3 years as an Account Manager or KAM in B2B environments ideally in logistics e-commerce or SaaS.
Languages: Native Portuguese speaker and advanced English proficiency (minimum C1); fluency in Spanish is a plus.
Mastery of analytics and CRM tools: Excel dashboards and prior experience with HubSpot will be highly valued.
Analytical and commercial mindset: understanding of key metrics such as conversion checkout rate and usage frequency.
Strong customer and continuous improvement focus.
Ability to work autonomously yet integrate well into multidisciplinary and international teams.
What do we offer
Language platform
Wellbeing programme
Flexible working hours
Online platform for lifelong learning
Competitive salary
Flexible remuneration services can be contracted
Why join us
- Because we dont settle we go further and multiply impact (10X Attitude).
- Because we design every transformation around real customer value (Passionate About Customers).
- Because we make things happen fast and smart not perfect but done (Go Go Go).
- Because we believe the future belongs to those who rethink whats possible (Dare to Disrupt).
- Because we win together diverse collaborative driven by one shared vision (One Goal One Team).
Inclusive Culture
InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the companys workplaces as it is focused on promotion within and outside the company as well as gender equality diversity equity and inclusion of people regardless of their abilities and conditions.
Employment Type
Full Time
