Customer Experts for a Top Tech Leader - Czech - Remote in Greece
Customer Experts for a Top Tech Leader - Czech - Remote in Greece
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Customer Expert
Work model: Remote
Location: Greece
Employment type: Full-time
What you will do:
- Communicate with customers via phone chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide troubleshooting for mobile devices (mobile phones tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
What you will bring:
- Fluency in Czech
- Advanced English knowledge
- Familiarity with iOS and/or MacOS or comparable technology is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
What we offer
- Complete support to help you ease your relocation to Greecewe cover your flight tickets expenses hotel accommodation support with the house searching process all at no cost to you
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Free online Greek language courses
- State of the art premises providing a great working environment with relaxing break areas
Employment Type
Full Time
