Debt Collection & Dispute Resolution Specialist (ZR_24943_JOB)
Debt Collection & Dispute Resolution Specialist (ZR_24943_JOB)
Posted on :
08-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
42925 - 42925
Vacancy
1 Vacancy
Posted on :
08-07-2025
Job Description
This is a remote position.
Schedule:
- Flexible Minimum overlap with Pacific Time (PST) preferred
Key Responsibilities:
1. Manage Collections Inbound & Outbound
- Actively track and follow up with clients vendors and third parties who owe payment to the company
- Initiate and manage inbound collection conversations (those who reach out themselves)
- Conduct outbound collection outreach (those we proactively contact) for outstanding or overdue balances
2. Handle Internal Payment Disputes & Refunds
- Monitor charges made to the company (subscriptions tools services)
- Identify unauthorized or incorrect charges and initiate refund or cancellation requests
- Manage refund claims through portals emails or dispute forms as needed
3. Communicate with Banks Payment Providers & Collections Agencies
Correspond with banks or payment processors regarding:
- Overdue invoices
- Blocked or declined payments
- Refunds or chargebacks
- Billing errors
- Respond professionally to collection notices on behalf of the company
4. Monitor Outstanding Payables
- Assist in tracking company debts to external vendors or services
- Help resolve disputed balances through direct communication supporting documentation or negotiation
5. Assist in Subscription Cancellations and Billing Management
- Handle cancellation of unused or expired services
- Monitor and clean up recurring billing subscriptions the company is no longer using
- Ensure proper communication with vendors during cancellation or transition
6. Maintain Organized Records of All Communications
- Log all inbound/outbound actions clearly
- Track deadlines open cases pending resolutions
- Work in tandem with Finance team and file documents in the correct WorkDrive location
7. Use Tools Provided by the Company
- Zoho Mail / WorkDrive / CRM / Creator
- Shared inboxes (e.g. billing@ disputes@ refunds@)
- All necessary tools and software are provided no personal purchases required
Requirements
- Strong written communication skills in English
- Confidence in handling sensitive conversations related to money
- Experience communicating with banks billing support or vendors
- Basic understanding of legal correspondence tone & formatting
- Familiarity with payment systems like Stripe PayPal Wise Square a strong
plus - Attention to detail and ability to follow up persistently and tactfully
Bonus (Not Required But Awesome):
- Basic knowledge of legal dispute resolution in the U.S. (e.g. chargebacks
terms of service vendor agreements) - Prior experience with SaaS subscription models invoice negotiation or
working with finance/legal teams
Independent Contractor Perks:
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
ZR24943JOB
.
Employment Type
Full Time
Company Industry
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
