Cloud Support Technician
Cloud Support Technician
Posted on :
08-07-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Be the frontline expert Manage and maintain multiple customer cloud environments ensuring uptime and performance.
- Own the customer experience Resolve support tickets efficiently while keeping customers informed and confident in your expertise.
- Think fast act faster Identify troubleshoot and escalate high-priority issues to prevent downtime and disruptions.
- Collaborate to innovate Work with senior engineers account teams and project managers to resolve complex cloud and networking challenges.
- Stay hands-on Provide direct support via phone and email ensuring quick effective resolutions that keep businesses running smoothly.
- Drive solutions not just fixes Deliver lasting resolutions that enhance system stability security and customer success.
Qualifications :
Required Qualifications:
- High School Diploma/GED (or equivalent experience) with less than 2 years of professional experience OR a minimum of 2 years of relevant experience in a technical support role.
- Basic knowledge of Microsoft Active Directory (AD) (password resets security group management).
- Fundamental understanding of networking concepts including IP addressing MAC addressing and Layer 1 vs. Layer 2 networking.
- Flexibility to work alternative days or shifts as required (e.g. TuesdaySaturday or SundayThursday) with availability across day evening or night shifts
Preferred Qualifications:
- Associates degree community college degree or bachelors degree in a technical field such as Information Technology Computer Science Networking or a related discipline is preferred.
- Experience with FortiGate firewalls SD-WAN management and advanced networking concepts including NAT subnetting VPNs and FortiGate/vShield Edge configurations.
- Familiarity with server performance monitoring troubleshooting techniques and MSP environments including experience with N-able or similar remote monitoring and management (RMM) tools.
- Possession of any of the following certifications is a plus: CompTIA A CompTIA Network Azure Fundamentals (AZ-900) AWS Certified Cloud Practitioner Google Cloud Digital Leader CompTIA Security Azure Administrator Associate (AZ-104) Google Associate Cloud Engineer Fortinet NSE 4 CCNA (Cisco Certified Network Associate) and ITIL Foundation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Key Skills
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