Cloud Support Engineer I - Email
Cloud Support Engineer I - Email
Posted on :
08-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Responsibilities:
- Update and Manage ticket backlog based on internal policies.
- Crisis Management - Identify any high priority issues and be the next level escalation point for high priority issues.
- Provide a Customer-First experience while utilizing phones and email to manage tickets.
- Work cohesively with team as well as all divisions of company. Customer-first approach.
- Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers account teams or project managers.
- Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
- Be able to listen to accept and follow directions from more senior engineers.
- Flexibility to be customer facing and travel to customer sites.
- Act as technical escalation for Customer Service Technicians.
- Contribute to technical knowledge base.
- Coach / Mentor Customer Service Technicians.
- Perform Escalation Manager duties.
Qualifications :
Required:
- A college degree or equivalent work experience (5 years).
- MS 900 Certified Fundamentals
- Excellent communication presentation writing and editorial abilities.
- Excellent organizational and time management skills.
- Critical thinking and problem solving.
- Require limited supervision and direction. Drive results and set priorities independently.
- Ability to work on a 24x7 on-call rotation schedule.
- Preferred MSP experience
- Minimum Technical Qualifications:
- Technical documentation: creating and maintaining
- Configure support and maintain all facets of a Microsoft 365 Tennant
- Conditional Access Management
- Execution of PowerShell Scripts
- Intune management
- Endpoint management
- Policy creation
- MFA policies
- 365 License administration
- Email recovery
- Implementing Microsoft AD Azure AD connect Azure AD
- Familiarity of Email Security Tools
- Microsoft Teams administration
- End user management through Active Directory (AD) or Entra (formerly Azure AD)
Preferred Qualifications:
- A proven level of experience with Exchangeand Exchange Hybrid servers
- Mimecast Email Security Knowledge
- Ability to manage a large case load of escalations from junior engineers
- Excellent communication skills.
- Proficiency in computer usage internet and Microsoft Office suite of applications.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
