Design Specialist (Customer Experience Design)
Design Specialist (Customer Experience Design)
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1 Vacancy
Job Description
Kia ora!
Air New Zealand is on an accelerated journey to deliver the best flying experience on Earth. Our purpose is to enrich our country by connecting New Zealanders to each other and New Zealand to the world. As part of our brand promise we embrace Manaaki taking care further than any other airline and creating meaningful experiences that empower and connect.
Were looking for a hands-on and customer-focused Design Specialist to join our team on a 12-month fixed-term contract stepping in while a team member is on parental leave. This is a great opportunity to support the design and delivery of customer experiences across high-impact areas of the business with a particular focus on translating service and experience requirements into tangible front-line-ready documentation.
What youll be doing:
Lead the refresh and alignment of service design documentation across a key customer experience area
Translate service journeys standards and touchpoints into clear and actionable materials that support operational delivery
Collaborate with cross-functional teams including operations delivery digital brand and corporate stakeholders
Develop engaging and user-friendly training materials to enable consistent delivery by front-line and airport teams
Apply customer insights and change thinking to design experiences that are both premium and practical
Champion the voice of the customer and advocate for their needs across the design and delivery process
What youll bring:
Experience in customer experience service design or training documentation within operational or service-focused environments
A practical understanding of what great looks like on the ground in complex delivery contexts
Strong communication skills and confidence engaging with both front-line teams and senior stakeholders
Ability to think strategically translate requirements and contribute to change initiatives
Adaptability curiosity and a personable approach that builds strong working relationships
A relevant tertiary qualification is preferred
Why join us
Youll be part of a high-performing experience design team that thrives on crafting meaningful experiences for our customers. Backed by a Chapter that supports your growth and development youll work on initiatives that have real impact across the business and bring our brand promise to life.
Apply now with your CV and help us shape the future of customer experience at Air New Zealand. This role closes on 11:59pm Sunday 27 July.
Additional Information :
At Air New Zealand we are proudly committed to diversity equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset because while everything else we do in our operation can be replicated by our competitors it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds including those with a disability additional health and mental health needs and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whia te pae tawhiti kia tata. Ko te pae tata whakamaua kia tina.
Seek to bring distant horizons closer. Once near seize them and make them your reality.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
