Head of Operations
Head of Operations
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Job Description
Job Purpose
The Head of Operations will lead the transformation and professionalisation of CcHUBs support functions ensuring efficient scalable and compliant operations across all geographies. This role will oversee the administration IT procurement and facilities management functions driving process excellence strong internal controls and cost-effective service delivery.
A critical part of the role is providing strategic and operational leadership on premises and facilities management ensuring that all locations are fit-for-purpose optimised for efficiency and support the organisations growth across Africa.
The Head of Operations will work closely with other senior leaders to strengthen business continuity operational risk management and regulatory compliance as CcHUB maintains its Pan-African footprint.
Duties and Responsibilities
1. Operations Strategy & Transformation
- Lead the professionalisation of CcHUBs operations consolidating and streamlining administrative IT procurement and facilities management functions under one cohesive strategy.
- Develop and implement operational policies SOPs and tools to ensure efficiency scalability and compliance across all offices and hubs.
- Drive the digitization of operational processes and optimise the use of technology in operations and admin services.
2. Premises & Facility Management
- Provide strategic advice to leadership on premises optimisation working towards securing fit-for-purpose locations in all CcHUB hubs including transitions to owned premises where appropriate (e.g. Nigeria).
- Lead ongoing assessment of real estate needs space optimisation cost-effectiveness and environmental sustainability of all hubs and partner spaces.
- Oversee maintenance health & safety and compliance across all CcHUB-owned and supported premises.
3. Procurement & Vendor Management
- Establish a centralised procurement system ensuring competitive sourcing transparent processes and alignment with donor compliance requirements.
- Manage contracts and service-level agreements with vendors ensuring service quality and cost optimisation.
Develop vendor performance management frameworks.
4. IT Infrastructure and Digital Tools Management
- Oversee IT service delivery infrastructure and digital systems across all locations ensuring reliable and secure operations.
- Implement cybersecurity and data protection protocols in line with regulatory and donor requirements.
- Support the implementation of digital productivity and collaboration tools across the organization.
5. Internal Controls Compliance & Risk Management
Strengthen internal controls across operations procurement and facilities to ensure full compliance with financial safeguarding and donor requirements.
Collaborate with the Finance PMU and People teams to ensure that risk registers audits and compliance plans are in place and effectively implemented.
Lead operational readiness and business continuity planning across locations.
6. Team Leadership & Capacity Building
- Lead and build the Operations team to create a high-performing customer-focused unit.
- Mentor and support staff in their professional growth and development aligning with organisational a culture of operational excellence accountability and continuous improvement.
Key Performance Indicators
- Professionalisation of Operations
- Premises Optimisation & Advisory
- Procurement Transformation
- Operational Efficiency and Risk Management
- IT & Infrastructure Management
- Team Capacity Building & Performance
Qualifications :
Essential
- Strong leadership and team management skills.
- Strategic and operational planning capability.
- Expertise in facilities management and real estate advisory.
- Sound knowledge of procurement best practices and contract management.
- Strong understanding of IT infrastructure and operations in a multi-country multi-location organization.
- Excellent risk management and internal control orientation.
- Strong financial and budgeting literacy as it relates to operations.
Experience
- Minimum of 10 years progressive operations leadership experience in a mid-to-large scale organization preferably across multiple African markets.
- Proven track record of leading operations transformation or professionalisation efforts.
- Experience managing facilities in dynamic creative or technology-driven work environments.
- Experience supporting donor-funded and grant-funded programs is an advantage.
Qualifications
- Bachelors degree in Business Administration Operations Management or a related field. A Masters degree is preferred.
- Professional certifications in Operations Facilities Management Procurement or IT Service Management (e.g. PMP PRINCE2 CIPS IFMA ITIL) are desirable.
Additional Information :
Please note this is an onsite role in based in our Lagos office
Co-creation HUB (CcHUB) is an equal opportunity employer. We are committed to building a diverse inclusive and vibrant workforce that reflects the communities we live in and serve. We strive to create an environment where every employee is valued supported and empowered to achieve their full potential. We provide equal access to opportunity and treat each other with respect and care and require that our business partners also abide by these commitments and we monitor their performance in respect of human rights on an ongoing basis.
CcHUB does not discriminate in any aspect of employment. By promoting fairness encouraging inclusive practices and committing to continuous learning we aim to attract retain and nurture a broad pool of talent ensuring a rewarding and high-performing workplace for all.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
