Head of Customer Sales

As Head of Customer Sales youll lead a distributed team of sales professionals within our contact centre environment responsible for converting student enquiries into enrolments across a portfolio of postgraduate programs. Youll champion a values-led performance-driven culture embedding best practices in sales coaching and operational excellence.

This is a hands-on leadership role that blends strategic thinking with execution. Youll work cross-functionally with Marketing Product IT and Account Management to align sales strategies with partner priorities optimise conversion journeys and deliver exceptional outcomes for students and university partners.

Key accountabilities:

Sales Leadership

• Lead coach and inspire the Admissions team to achieve and exceed enrolment targets across all university partnerships.
• Build a sales-first culture focused on coaching accountability and high performance.
• Drive sales pipeline management team capability development and effective student conversion strategies.
• Embed strong team rhythms performance analytics and transparent communication.

Customer Experience & Operational Excellence

• Design and optimise the conversion journey ensuring seamless transitions across Marketing and Admissions.
• Champion a culture of service excellence continuous improvement and innovation.
• Collaborate with the Marketing and Account Management teams to align sales strategies with partner priorities and go-to-market initiatives.

Strategic Contribution and Organisational Influence

• Actively shape organisational strategy and transformation by championing the voice of Admissions  in cross-functional leadership forums.
• Inform enterprise strategy and functional innovation through data-driven insights and forward-looking sales perspectives.
• Lead change initiatives and system optimization projects that improve team performance digital enablement operational efficiency and customer outcomes.
• Work closely with Product Marketing IT and Account Management to ensure aligned execution of program launches and ongoing improvement initiatives.

Data Reporting & Decision-Making

• Use data insights to inform decision-making improve conversion outcomes and drive process optimisation.
• Lead monthly and quarterly business reviews forecasting student enrolments and identifying risks and opportunities in collaboration with the broader Growth team.
• Partner with Finance and Insights to deliver accurate and actionable reporting to internal and partner stakeholders.

Governance & Risk

• Ensure compliance with regulatory and partner-specific requirements in all enrolment and student communication practices.

Qualifications :

What Youll Bring

• 10 years in senior sales leadership ideally in tech education or contact centre environments.
• Proven success leading distributed target-driven teams in high-volume settings.
• Strong commercial acumen and strategic thinking with deep expertise in sales metrics pipeline optimisation and conversion strategies.
• Experience driving cultural and performance transformation across complex operational teams.
• Advanced proficiency in CRM and CX systems (e.g. Microsoft Dynamics Genesys preferred) and sales analytics tools.

Attributes & Capabilities: 

Strategic agility: Able to see the big picture anticipate trends and plan accordingly.

Leadership presence: Credibility clarity and empathy in communication with a proven ability to influence at all levels.

Operational discipline: Hands-on execution ability with strong process thinking and optimisation mindset.

Growth mindset: Thrives in a fast-paced environment and embraces innovation and continuous learning.

Student-centricity: Committed to the success and experience of our learners and the success of our university partners.

Additional Information :

About Keypath Education

At Keypath we invite you to be part of something transformative. As a global EdTech leader we collaborate with leading universities to create and deliver online education solutions that tackle global social and economic challenges head on. Learn more about what its like to be a Keypather.

Benefits and Rewards:

• Opportunity to work in-office hybrid or remotely with laptop and hardware provided for your home office.
• Access to health & wellbeing programs including an Employee Assistance Program and Mental Health Days.
• Dedicated DEI committee
• Learning & growth opportunities including access to LinkedIn Learning and career development programs and staff discount for Masters degrees from our many university partners.
• Employee-led initiatives such as Culture Club Team Green Sustainability and more.
• Company events and activities run in-office and remotely.
• Fast-growing company with increasing career path opportunities.

We encourage applications from Aboriginal and/or Torres Strait Islander peoples people from Culturally and Linguistically Diverse Backgrounds People with Disability and people from the LGBTQIA Community.

Remote Work :

Yes

Employment Type :

Full-time