Program and Operations Supervisor - Development Services

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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

The City of Richmond Department of Public Utilities is seeking a qualified applicant to fill the position of Program and Operations Supervisor for Development Services. The incumbent will serve as the DPU liaison for the department for all internal and external inquiries related to permit and plan review ensure continuity of services during staff shortages and updating and maintaining the Department SOP to ensure consistency across division and provide refresher training/guidance to internal staff as needed.

• Managing the DPU permitting processes and ensuring adherence of DPU permitting to all applicable City Code

• Assisting in the refinement of the Departments various division processes that are associated with the web based EnerGov application

• Assisting the Development Services Engineering and Cross-Connection staff as needed with researching utility records for projects

• Working with field operations and maintenance to determine service status along with any additional information needed

• Handling customer complaints

• Creating reports

• Working with internal and external customers to ensure the timely installation of water and gas services

• Long range planning

• Setting strategic direction

• Hiring and developing a professional and experienced support staff

• implementing data and records management strategies for all plans and permits reviewed by the department

• Other duties as assigned

MINIMUM TRAINING AND EXPERIENCE:

• Bachelors degree in business or public administration or field related to assignment
• Four years of journey-level professional experience in area related to assignment
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• Prior supervisory experience
• Experience in customer service
• Experience in municipal utility operations and maintenance
• Experience with CIS (Customer Information Systems) DPU GIS application and EnerGOV Land Use Application
• Experience managing and scheduling time sensitive data and records management and project management

LICENSING CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:

• Valid Drivers License with a satisfactory driving record and a valid Commonwealth of Virginia Drivers License within 30 days of hire.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to grasp new technology quickly
• Ability to develop and deliver training tips related to process improvements and software implementations
• Ability to be an independent problem solver with proper and timely communication to management
• Ability to prioritize multiple tasks

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments incumbents must be able to perform detailed work on multiple concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk hear see and perform repetitive motions; and occasionally climb stoop crouch reach stand walk push pull lift finger grasp and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties this classification is considered to be light work exerting up to 20 pounds of force occasionally up to 10 pounds of force frequently and a negligible amount of force constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

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