Front Office Manager
Front Office Manager
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Job Description
We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team. You will oversee the day-to-day operations of the Front Office maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members facilities sales and costs to ensure maximum departmental profit. Drive the implementation of all sales and promotional programs of the property taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.
Qualifications :
To be successful in this role you will have:
- Exceptional customer service skills and an unwavering positive attitude.
- A passion for delivering exceptional pro-active customer service.
- A degree or diploma in Hotel Management or equivalent
- Luxury hospitality experience of 2-4 years in related field.
- Minimum of 2 years experience in the same role
- Excellent communication and leadership skills.
- Familiarity with hotel management software.
- Have a genuine passion for people and the industry.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
