Billing Operations Manager
Billing Operations Manager
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Job Description
Canva is a high-growth SaaS company valued at $32B and in an exciting phase of growth: weve surpassed 220 million monthly active users globally and are continuing to grow rapidly across Enterprise and international markets.
Where and how you can work
Our flagship office is in Sydney Australia but weve made our way from down under to a campus in Austin Texas which is now home to our US operations. You have choice in where and how you work we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
About the role
Were looking for a Billing Operations Manager to join our Revenue Accounting team. This individual contributor role will support Canvas Enterprise customers through accurate timely and customer-first billing operationsowning the invoicing process end-to-end and resolving billing inquiries with care and precision. Youll partner closely with Sales Customer Success and Finance Systems to ensure a seamless billing experience from contract to cash.
This role is ideal for someone who thrives in fast-paced environments has a strong operational mindset and is excited to collaborate cross-functionally to scale billing systems and workflows. Youll also play a key role in major transformation initiativesincluding the Salesforce CPQ redesign and Zuora implementationthat will set the foundation for how we bill at scale.
What youll do
Execute day-to-day billing operations for Enterprise sales including invoice generation customer onboarding and billing adjustments.
Respond to customer billing inquiries and resolve issues thoughtfully delivering a high-quality billing experience.
Partner with Sales Deal Desk Customer Success and Finance Systems to ensure billing accuracy and completeness.
Contribute to systems transformation including our Salesforce CPQ redesign and Zuora implementation.
Help design and document scalable repeatable billing workflows as Canva expands across products geographies and customer segments.
Identify and implement process improvements to reduce manual effort and increase efficiency and accuracy.
Maintain strong documentation and uphold billing policies controls and audit-readiness standards.
What were looking for
Experience in billing order management revenue operations or a similar operational finance role ideally in SaaS or a high-growth tech company.
Familiarity with quote-to-cash systems; experience with Salesforce NetSuite or Zuora is a strong plus.
Excellent communication skills with the ability to explain billing details clearly to both internal teams and external customers.
Detail-oriented and highly organized with a strong ability to manage multiple priorities in a fast-paced environment.
A collaborative proactive approach and a desire to improve systems and processes.
A customer-first mindsetbalancing operational accuracy with exceptional customer service.
Whats in it for you
Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
- Equity packages - we want our success to be yours too
- Health benefits plans to support you and your wellbeing
- 401(k) retirement plan with company contribution
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
- Flexible leave options that empower you to be a force for good take time to recharge and supports you personally
Check out for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!
Please note that interviews are conducted virtually.
#LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
