IT Technical Support Specialist Tier 1
IT Technical Support Specialist Tier 1
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Job Description
Job Title: IT Technical Support Specialist Tier 1
Location: Lehi UT
Job Description: We are seeking an IT Technical Support Specialist to join our team in Lehi Utah. The ideal candidate will possess strong technical skills in networking concepts hardware and software troubleshooting and customer service. You will be responsible for diagnosing and resolving hardware and software issues providing technical guidance to users and ensuring the smooth operation of our IT infrastructure. This is an in-office position.
Responsibilities:
1. Diagnose and resolve hardware and software problems in a timely and efficient manner.
2. Communicate effectively with customers and other departments both verbally and in writing.
3. Monitor and respond to system alerts and notifications to identify and resolve potential issues.
4. Document all technical support activities including troubleshooting steps and resolutions in our ticketing system.
5. Maintain inventory of hardware and software assets including tracking and ordering necessary supplies.
6. Provide technical support and guidance to users over the phone via remote access through email or in person to resolve various computer and network-related issues.
7. Perform installation troubleshooting and support for desktop and laptop computers. OSes include Windows 11 macOS and Linux.
8. Develop how-to documentation for frequently asked questions.
9. Perform preventative maintenance including patching checking and maintenance of workstations printers and peripherals.
10. Provide overnight on-call every few weeks.
Requirements:
1. The ability to analyze and resolve problems independently and in a timely manner.
2. Personable and effective customer service attitude with advanced listening skills.
3. Strong interpersonal skills and ability to work effectively in a team environment.
4. Familiarity with networking concepts including IP subnetting and DNS.
5. Effective communication skills both verbal and written with the ability to communicate with individuals at all levels of the organization.
6. Ability to handle issues via telephone and/or remote support tools.
7. Basic understanding of computer hardware software and various technologies including Microsoft Windows operating systems Microsoft Server TCP/IP switches routers firewalls macOS Linux and VPNs.
If you are looking for an exciting opportunity to further develop your skills in IT technical S
SafeStreets values the safety of our employees and customers. That is why we are committed to providing personal protective equipment (PPE) or stipends to our technicians to further ensure their safety.
This job entails meeting certain physical requirements including the ability to work above head level carry loads of 30-50 pounds (such as equipment boxes and ladders) operate power tools and navigate confined spaces like attics and crawl spaces.
Safe Streets is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or terminate will be based on merit competence performance and business needs. Safe Streets does not discriminate on the basis of race color religion sex (including pregnancy and gender identity) marital status age national origin sexual orientation disability genetic information military service or any other status protected under federal state or local law.
Applicants have rights under Federal Employment Laws.
FMLA - - Experience:
Unclear Seniority
Employment Type
Full-Time
