Payments Risk and Operations Manager

SUMMARY

The Payments Risk and Central Operations Manager will be responsible for assisting the Deposit Operations Manager in the design and implementation of the banks payment processing and risk solutions including card issuing and acquiring wire processing check processing and ACH processing. The role will focus on managing payments risk oversight activities in accordance with Payment Network rules and applicable regulatory requirements. This role will also be responsible for partnering with other lines of business in the overall risk and compliance strategy for payments. The incumbent must be an energetic leader passionate about enabling the business to drive scale through innovation and by leveraging technology implementing a strong risk assessment methodology collaboration and defining business requirements from a risk perspective.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Participate in the development of the necessary risk oversight programs and documentation (i.e. policies procedures etc.) to identify measure monitor and control risks for card acquiring card issuing wire processing check processing and ACH processing. This includes but is not limited to developing scalable and effective processes in collaboration with other business units for the following:

o Initial and ongoing client due diligence and monitoring

o Key Risk Indicator (KRI) reporting

o Third-Party Oversight

Responsible for evaluating existing relationships and working with the Banks BSA and fraud teams for timely identification and escalation of unusual activity. Assist with testing and implementation of a control framework to improve monitoring of higher-risk clients and or technology partners.

Evaluate and consult on new products services and emerging/high risk business models/verticals to assess risks associated with regulatory financial fraud compliance or reputational risk to build necessary requirements/guideline to manage those risks.

Assists with review of the Banks policies standards and procedures of the Banks compliance with Nacha Card Network SWIFT Federal Reserve and other regulations

Collaborate with industry organizations to identify the latest trends in fraud and scams and best practices to mitigate those risks. Maintain up-to-date knowledge of industry regulations payment network rules bank partner requirements and industry best practices.

Oversees central operations duties such as processing legal remedies (writs levies garnishments attachments and subpoenas) claims and disputes deposited item processing (ATM RDC MDC) exception item processing dormant account review and escheatment processing IOLTA reporting year-end reporting (B-Notices W-8 and 1099).

Serve as a subject matter expert (SME) on payment processing and central operations activities and develop this expertise in your team.

Interface with other operations and line of business leaders to set goals and objectives to improve overall bank performance.

Lead internal and external audits as necessary.

Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

Performs other duties and projects as assigned.

ADDITIONAL RESPONSIBILITIES

Demonstrates high degree of professionalism in communication attitude and teamwork with internal and external clients.

Demonstrates high degree of quality work attendance and appearance

Additional duties as assigned as it relates to the position

SUPERVISORY RESPONSIBILITIES

This position is responsible for supporting the oversight of critical deposit operations back office processing; leading a team of tenured supervisors and approximately 12-15 support specialists.

MINIMUM QUALIFICATIONS

7 years banking deposit operations experience required with strong knowledge of digital and online banking products payment systems (ACH card check wire) operations risk management and regulatory requirements. Technologically inclined with extensive experience with Microsoft Office (Excel PowerPoint and Word) core banking systems and related products awareness of digital trends and bank industry technology.

5 years progressive leadership experience required.

AAP certification preferred but not required.

Advanced to expert systems and application knowledge specific to financial services -- preferably the Fiserv suite of core operating systems and applications

Advanced to expert knowledge of applicable financial services regulatory and compliance obligations rules and regulations industry standards and practices

Advanced to expert project management and organizational skills; ability to create momentum foster organizational change and work with members of senior management

Advanced communication presentation and writing skills for internal and external audiences

Possess an entrepreneurial business spirit proactively takes initiative to identify solutions and executes with a sense of urgency

Ability to lead a team generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality client service

Occasional travel required

COMPETENCIES:

Adaptability

Communication

Decision Making

Initiative

Innovation

Organization

Professionalism

Results Orientated



PHYSICAL DEMANDS: In general the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

Standing walking and squatting less than fifty percent of the work shift

Required to lift move and carry up to 40 pounds

Ability to read count and write to accurately complete all documentation and reports

Must be able to see hear and speak in order to communicate with employees and other clients

Specific vision abilities include close vision distance vision peripheral vision depth perception and ability to adjust focus

Manual dexterity required using hands to finger; handle feel and type; reach with hands and arms

(Check the box that applies by double clicking on the box.)

Sedentary: Limited activity no lifting limited walking

Moderate: Mostly standing walking bending frequent lifting

X: Light: Office work some lifting bending stooping or kneeling walking

Arduous: Heavy lifting bending crawling climbing

WORK ENVIRONMENT: In general the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

The workspace is clean orderly properly lighted and ventilated with the proper safety compliance

Noise levels are considered moderate

Sunwest Bank Is an Equal Opportunity Employer

Sunwest Bank works with staff members and customers without regard to race ancestry national origin sex marital status age religion medical condition handicap disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.

Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter and it is intended that Sunwest Bank through the purposeful efforts of its employees and officers are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.

Attend and complete all required classroom computer-based web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Banks Code of Ethics and Conduct. Each employee is also expected to maintain an awareness of the laws regulations internal policies and procedures that are appropriate for his/her position

Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.