AES Salesforce Technical Lead/Manager - Consult

• Trains junior team members to develop skills in specific Salesforce domains;

• Analyzes and customizes Salesforce seasonal release notes for engagements presenting to clients;

• Serves as a SME for resolving complex production support issues and enhancements;

• Develops expertise in specific application functions/capabilities;

• Identifies opportunities for enhancing and/or deploying new functionality based on ticket data trends or changes in client requirements;

• Leads testing automation efforts;

• Conducts ticket procedure and other status calls with clients within specific area of expertise;

• Leads design development and deployment of enhancements;

• Identifies automations and designs solutions to improve service delivery or simplify application processes for end users;

• Manages a support ticketing queue with multiple open items demonstrating good written and oral communication skills;

• Liaises with internal engagement leaders reporting wins risks and concerns;

• Coaches and mentors staff as necessary for success;

• Supports engagement management activities including financial management;

• Owns and fosters client relationships;

• Leads resource planning for managed engagements;

• Possesses fundamental knowledge and experience in support/service management;

• Conducts fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are thorough using fit and gap analysis templates;

• Creates functional requirements documents based on templates and presents them to Stakeholders as well as Business Leads and Subject Matter Experts for signoff;

• Helps the team through the development life cycle of major and minor enhancements providing key inputs during design migrating data from external systems conducting and supporting solution testing building test cases assisting with functional system and user acceptance testing and supporting user and administrator training;

• Develops and provides guidance on Salesforce and managed services industry benchmarks including DevOps;

• Ability to generate analytical insights and process improvement recommendations from application support tickets or enhancements data;

• Understanding of enterprise applications to which clouds (for example: Sales Service Marketing Revenue Slack MuleSoft) is commonly integrated to enable an end-to-end ecosystem for enterprise customers (e.g. SAP Oracle Marketo and related cloud and/or on-premises ERP business applications);

• Able to understand and articulate business or technical requirements and propose solutions after performing due diligence;

• Deliver and track the delivery of issue resolutions to meet the SLAs and KPIs;

• Experience in:

• Development methodologies including Agile;

• Application technology stack for Salesforce;

• DevOps processes and tools; and

• ITIL process knowledge/understanding is highly preferred.

• Should have strong technical skills in Salesforce to provide solution architecture design trade-offs and ability to decipher design choices.

• Ability to provide technical leadership setting best practices including quality of design implementation maintenance and support.

• Extensive experience in platform using Apex Lightning and LWC.

• Solid implementation support experience using Sales / Service / Custom cloud.

• Solid experience in Web services REST API and implementing common integration patterns between ERP and CRM systems.

• Should have strong experience in working with middleware that supports Salesforce platforms like Mulesoft Boomi Informatica Tibco and Fusion middleware.

• Ability to define Data migration strategies considering data volumes external environments and migration approach.

• Ability to address security complexities and design solutions aligning with Salesforce security models.

• Should have managed multi environments multi regions complex implementation support projects and therefore able to define environmental and deployment strategies.

• Experience in working with SLDS HTML CSS Ajax JavaScript jQuery.

• Experience in working with a broad range of emerging Salesforce products B2B Commerce Tableau CRM CG Cloud MFG Cloud Loyalty cloud and Slack.

• Should have good exposure to working prominent AppExchange products aligned to different industries.

• Good experience with proposal activities like RFI/RFP analysis RAID analysis resource and effort estimation for Salesforce projects.

• Extensive experience managing and delivering multiple projects using Agile Methodology.

• Able to run practice initiatives and enable capabilities within the Salesforce practice.

• Good experience in articulating Point of Values and defining Go-to market solution.

• Review releases from Salesforce on a regular basis to determine new features that are appropriate for end users.

• Define develop and follow best practices in Salesforce.

• Able to handle data management inclusive of data load data translation data hygiene data migration and integration.

• Proven ability to look at technical processes from a strategic standpoint and understand the inter-relationships.

• Recommend to team members or customers the appropriate and optimal use/configuration of a custom build solution.

• Familiarity building custom solutions on: SAP Oracle MS-SQL Server or other RDMS.

• Proven track record of writing interpreting and managing deliverables of a consulting engagement.

• Awareness of the changing Cloud ecosystem and adjust to new technologies methods and apps.

• Strong communication skills negotiation skills and conflict resolution.

• Possess advanced Salesforce certifications and Certified as Scrum Master.

Additional Information:

Experience Level: 10-12 years