drjobs Front Office & Reservations Agent

Front Office & Reservations Agent

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1 Vacancy
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Job Location drjobs

London - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

You will provide our guests with excellent service: as a friendly voice on the phone an amicable contact by email or with a welcoming smile at check-in. At the front desk and in our Reservations department you will be responsible for:

  • Looking after our guests including check-in and check-out
  • Reviewing and processing bookings overbookings and options
  • Maintaining Mews or Opera as well as our electronic bookings systems
  • Producing and verifying invoices including managing payments
  • Cash transactions and cashing up
  • Administrative and organisational tasks (e.g. managing no-shows answering emails)

Qualifications :

Whether you are a hotel professional or changing careers you will fit in here! Because personality and hosting skills are our priority. You will also:

  • Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
  • Have an excellent sense of quality and service as well as hosting skills and a passion for the hotel industry 
  • Be open and communicative and have a solid command of (written and spoken) English
  • Be a team player and willing to provide assistance across departments we achieve our results together
  • Knowledge of Mews or Opera and Front Office PMS is an advantage
  • Should work 3 Reservations shifts and one Reception shift ( Total 32 hours a week)
  • Must have the right to work in the UK ( please note the Company does not provide sponsorship Visas) 


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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