Group Reservations Agent
Group Reservations Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Group Reservations Agent at Novotel Cairns Oasis Resort youll play a key role in driving hotel performance and shaping the guest experience from the first interaction. Specialising in group reservations youll ensure bookings are handled with care professionalism and a focus on revenue.
Youll coordinate reservations for large parties such as corporate groups tour operators and event organisers ensuring room blocks are accurately allocated and managed. Youll also handle enquiries and support sales-related tasks to deliver smooth seamless group experiences.
With strong communication skills a sales mindset and a guest-first approach youll help optimise occupancy and create memorable stays for all guests.
What Youll Be Doing:
- Drive revenue through effective upselling and cross-selling
- Manage group and individual reservations with accuracy and care
- Allocate and monitor room blocks for large group bookings
- Respond to phone and email enquiries with efficiency and warmth
- Handle guest concerns with professionalism and timely resolution
- Monitor room availability rates and promotions to maximise bookings
- Collaborate across departments to ensure smooth group arrivals
- Contribute to a culture of high-quality service-focused interactions
Qualifications :
What Were Looking For:
Were seeking a proactive and guest-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service. Your strong attention to detail communication skills and ability to work independently will be key to ensuring every guest interaction exceeds expectations.
- Proven experience in a Front Office or Reservations role
- Proficiency in Microsoft Office; experience with Opera Cloud is highly advantageous
- Strong service orientation with meticulous attention to detail
- Ability to take initiative and work independently while managing multiple tasks
- Excellent verbal and written communication skills
- Flexible availability to work various shifts including weekends and public holidays
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
