Guest Service Agent
Guest Service Agent
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Job Description
As a Guest Service Agent youll be the first and last point of contact for our guestsplaying a vital role in shaping their overall experience. From seamless check-ins and check-outs to creating genuine connections and offering thoughtful service youll help transform a simple stay into something special.
Your responsibilities will include:
- Greeting guests with warmth and professionalism
- Managing check-in/check-out procedures efficiently
- Assisting with guest inquiries and delivering personalised recommendations
- Handling reservations and room allocations when required
- Processing payments using POS and property management systems
- Knowledge of Opera cloud system essential.
- Ensuring the front desk area remains welcoming organised and secure
- Working collaboratively with other departments to exceed guest expectations
Qualifications :
- Previous experience in a hotel resort or hospitality environment is highly regarded
- Minimum of 12 months experience in a customer service role
- Strong interpersonal and communication skills
- A passion for hospitality and creating memorable guest experiences
- A proactive solution-focused mindset with attention to detail
- Flexibility to work a rotating roster including evenings weekends and public holidays-Also covering night shifts when required.
Additional Information :
What is in it for you:
- Training & development within an experienced team environment
- Career opportunities within our hotel and/or the Accor Group
- Worldwide Accor Hotel accommodation discounts free on-site car parking yearly free 1 nights accommodation plus more
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.
Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
