Housing Case Manager

Housing is a human right and no one believes that more than you. Housing Case Managers work doggedly every day to ensure folks in our community can get around external barriers to get into their homes.

Key Qualities:

• Commitment. You believe in Shelter Houses mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting but to the fact that it is here.
• Curiosity. You have a habit of asking why or how which leads you to have excellent analytical skills and problem-solving ability.
• Organization. You know what needs to be done when and you have methods in place to ensure you make that happen.
• Detailed. Your record-keeping is accurate and complete.
• Consensus-building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
• Flexibility. You can adapt to the changing needs of the organization its employees and its clients.
• Patience. You can work with a diverse array of individuals in crisis and seek to de-escalate situations.
• Awareness. You are alert focused and tuned into the work environment.
• Judgement. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary and first responders when warranted.
• Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
• Cooperation. You work well with members of your team and with folks in other departments.
• Growth-minded. You know and embrace that there is always more to do and learn.

Key Responsibilities:

1. Key Responsibility 1 (60% of time): Provide case management to participants in the Rapid Re-Housing Program helping individuals and families quickly exit homelessness and return to permanent housing. Participants in case management should receive high-performing services in accordance with Shelter House policies mission vision and values.

So That:

• A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness competence and care towards self others with whom we work and those for whom we provide care.
• Utilize motivational interviewing trauma-informed care and harm reduction models to provide direct services and service coordination to clients.
• You provide housing stability focused case management services related to meeting the housing needs of clients and helping them to prevent any episodes of homelessness. Services may include: problem-solving crisis intervention education on tenant rights and responsibilities mediation services tenancy supports and coordination with landlords.
• You operate from a Housing First approach when locating and obtaining housing for program participants.
• You assess participant needs provide appropriate referrals connect to area resources and provide the appropriate level of support to each client.
• You complete home visits with participants.
• You deliver high-quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.

2. Key Responsibility 2 (20% of time): Accurately record and maintain documentation files and data collection as required by local state and federal grants.

So That:

• You obtain the appropriate licensure to access Service Point/WellSky: Homelessness Management Information System (HMIS).
• Maintain thorough and up-to-date client files input client data and client progress information into the database present cases to the Program Manager for service plan formulation and provide all required information for weekly/monthly/quarterly/annual reports.
• Confidentiality in client information is always maintained.
• Intake and exit procedures are thoroughly conducted in a timely manner including any relevant program record-keeping programs Service Point/WellSky HMIS documentation and other agency-required paperwork.
• Appropriate program forms pertinent to client information and confidentiality are organized as complete as possible and secure.

3. Key Responsibility 3 (10% of time): Build and maintain relationships with local landlords and community partners.

So That:

• You respond to landlord concerns in a timely manner.
• You maintain a high-level of professionalism in community settings.
• You negotiate Fair and Reasonable Rents and complete contracts with landlords and property managers.
• You demonstrate a high-level of advocacy for program participants within community settings both private and public.
• You provide housing stability focused case management services related to meeting the housing needs of clients and helping them to prevent any episodes of homelessness. Services may include: problem-solving crisis intervention education on tenant rights and responsibilities mediation services tenancy supports and coordination with landlords.
• You build positive relationships with community partners to ensure a high-level of collaboration.

4. Key Responsibility 4 (10% of time): Work within a team of Case Managers to ensure continuity of care.

So That:

• You are actively engaged with department matters support other staff when crises arise.
• You attend and are actively engaged in required agency meetings such as all-staff and department meetings and attend and are actively engaged in required trainings.
• You assist the department in moving program participants belongings and furniture into newly located rental units.
• You complete other duties as assigned by the Rapid Re-Housing Program Manager.

This position description is not intended to be a complete list of responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of the organization.

Reports to: Rapid Re-Housing Program Manager

Required Skills:

• Demonstrated knowledge and experience with area services community partners and resources.
• Commitment to operating within a trauma-informed workplace that demonstrates a balance of kindness competence and care towards self colleagues and populations served.
• Minimum of one (1) year of direct service experience.
• Proficiency in Windows-based computer environment and Microsoft Office Suite or related software.
• Good written verbal and interpersonal communication skills.
• Ability to establish and maintain professional boundaries while working with clients both at and outside of work.
• Reliable transportation to get to and from work shifts. In-person attendance is an essential function of the job.

Education and Experience:

Knowledge skills and abilities consistent with a Bachelors degree in Human Services related field or a minimum of two (2) years of related experience.

Hours and Schedule:

• This is a full-time benefit-eligible role.
• 40 hours per week non-exempt.
• Flexible schedule Monday - Friday.

Certifications:

• A valid drivers license.
• Current vehicle insurance.
• The ability to be insured on the agencys commercial auto insurance policy.

Working Conditions and Physical Demands:

• The ability to lift up to 30 pounds at times.
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing.
• Must be able to walk up and down stairs.
• The ability to travel between different locations.
• Ability to respond and react quickly in emergency/crisis situations.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act (ADA) Shelter House will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Interviews with qualified candidates will be conducted on a rolling-basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.