Technical Call Center Specialist
Technical Call Center Specialist
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Job Description
Whats on offer
- Annual bonus scheme
- High-end and up-to-date tools to do the job well
- On-site premium showroom (also the staff gym!)
- 25 days annual leave (increasing further with long service) plus UK Bank Holidays
- Free parking
- Free premium Italian coffee
- Pension and Life Assurance scheme
- Private Medical Insurance
- Corporate Wellness Programme and wellness benefits
- Retailer discounts portal and partner benefits
- Employee Assistance Programme
- Product employee purchase scheme
- Comprehensive induction programme
- Promoting from within is our first priority
- Amazing people!
Our Company
Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an international approach eager to invest your energy in building dreams. In that case you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle are proactive determined and are digitally savvy. Move with us for a better world!
Your Role
If you thrive working in the Customer Care field and you are obsessed with user satisfaction this is the position for you! One of Technogyms goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality to provide the best fitness experience to all users.
We are looking for a hands-on and results-driven Customer Care specialist who will play a crucial role in customer satisfaction
Your Impact
Act as the first-line response via the phone email and online portal for all customer queries or reports troubleshoot to be able to identify correct way forward.
Provide effective solutions to known problems or pass to field technical team to visit
Identify/order the needed spare parts in case of easy-to-solve issues or providing accurate quotes to customers when needed
Guarantee customer satisfaction through professional technical assistance standards in terms of politeness quality and speed
Process orders of spare parts specifically requested by customers
Guarantee accurate data collection to ensure communication is managed correctly
Manage the collection of feedback data related to products
Ensure timely resolution of issues in line with Customer SLAs
Manage key customer relationships attending regular calls and providing weekly reports to provide proactive updates to ensure complete satisfaction
Chase all parties and suppliers to ensure all are working to the highest standard of SLA
About You
Ideally you are passionate about working out enthusiastic and proactive while also down-to-earth and ethical. You are customer-focused and able to adapt to different personality types.
What you should bring:
1-3 years experience in a call center or retail environment or in a customer service support role
Strong phone and verbal communication skills along with active listening skills
Knowledge of customer service practices and principles
Knowledge of CRM management - SAP/Salesforce/ServiceMax would be plus
Ability to multi-task set priorities and manage time effectively
Technogym is an Equal Opportunities Employer
Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.
Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true!
Required Experience:
Unclear Seniority
Employment Type
Full Time
