WFA/TTW Claims Team Leader â Remote
WFA/TTW Claims Team Leader â Remote
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Job Description
Are you passionate about compliance service delivery and working in a collaborative environment Were looking for a dedicated WFA/TTW Claims Team Leader to join our Claims team in a full-time fully remote role.
Exploring the role
In this specialised role as the WFA/TTW Claims Team Leader youll lead a team of Claims Officers to make sure outcome claims are lodged accurately on time and in line with CoActs model.
Youll work closely with member site staff to check documentation process claims and provide support training and guidance to help deliver high-quality outcomes across the network.
Your key responsibilities include but are not limited to:
- Lead support and develop a team of Claims Officers
- Ensure accurate and timely lodgement of outcome claims
- Review documentation and process payments on behalf of members
- Engage with stakeholders to guide them on evidence and claim requirements
- Monitor performance data and contribute to continuous improvement
- Provide expert advice on compliance contracts and service delivery
- Foster strong working relationships across internal and external stakeholders
Skills and experience
- Extensive experience lodging claims in employment services
- Demonstrated experience in developing thorough contract knowledge and its application in service delivery
- Strong understanding of WFA/TTW contracts and compliance frameworks
- Demonstrated analytical and problem-solving skills
- Ability to accurately record and lodge data
- Excellent communication and stakeholder liaison skills
- High attention to detail and ability to interpret complex documents
- Proficient in planning prioritising and guiding team performance
What can we offer
- Permanent full-time contract
- Flexible working arrangements- Remote role
- Competitive Salary packaging (save on tax)
- Mobile health and wellbeing allowance
- Additional wellbeing leave (extra 13 days on top of your annual and personal leave)
- Corporate health insurance discounts
- Awarded Employer of Choice in The Australian Business Awardsand 2024
- Inclusive Employer 2024 / 2025 recognised by Diversity Council Australia
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.
Your next steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: its not just about what you know but the unique value you can bring to CoAct and our team! To apply we kindly request that you submit your resume and cover letter via the Apply Now button.
At CoAct diversity and inclusion are at our core. We welcome applicants of all backgrounds including race religion gender identity sexual orientation disability and age. If you are interested we want to hear from you. We are proud to be a disability-friendly company!
If you have any questions about the position or the application process or if you require an adjustment to be made during the recruitment process (including alternate formats) please do not hesitate to contact our Talent Acquisition Lead Suelen at
All applicants may undergo a criminal history verification along with other required checks including but not limited to the NDIS screening clearance and Working with Children Check during or immediately after the recruitment process is concluded.
Employment Type
Full-Time
