Sr Workforce Manager, VRMO WFM
Sr Workforce Manager, VRMO WFM
Posted on :
08-07-2025
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1 Vacancy
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Job Description
The Verification Risk Management and Operations (VRMO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Protecting the interests of the end users is our top priority balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace
Amazon is seeking a Workforce Manager to join our team reporting to the Workforce Manager where you will be responsible for delivery of Service level and staffing across global marketplaces overseeing a team of Real-Time Analysts and Workforce Specialists. You will be working in a fast paced environment where each day will bring new challenges and opportunities. This is a high impact role where you will implement workforce methodologies process mapping making data driven decisions to meet the business goals / KPIs. The successful candidate will work closely with multiple stakeholders with Business Teams Site Operations Training Analytics and leadership.
Key job responsibilities
Work closely with Tech Product and Engineering teams to define the roadmap and projections for volumes with the objective to meet Service levels
Engage directly with Sr Leadership in program reviews and long term strategic planning and drive decision making
Clearly communicate dependencies and partner with teams on changes or deviations to plan for any tools and technology projects that impact production
Coordinate with Operations Capacity Planning Forecasting and Finance teams to analyze historical data and forecast demand.
Establish and continually improve the consistency predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices.
Manage multiple projects requiring frequent communication organization/time management and problem solving skills.
Demonstrate discretion and independence in coordination of project scoping and selection to align with business objectives.
Communicate across all levels on project and program progress.
- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years of team management experience
- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing analyzing and communicating results to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114500/year in our lowest geographic market up to $189300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon is seeking a Workforce Manager to join our team reporting to the Workforce Manager where you will be responsible for delivery of Service level and staffing across global marketplaces overseeing a team of Real-Time Analysts and Workforce Specialists. You will be working in a fast paced environment where each day will bring new challenges and opportunities. This is a high impact role where you will implement workforce methodologies process mapping making data driven decisions to meet the business goals / KPIs. The successful candidate will work closely with multiple stakeholders with Business Teams Site Operations Training Analytics and leadership.
Key job responsibilities
Work closely with Tech Product and Engineering teams to define the roadmap and projections for volumes with the objective to meet Service levels
Engage directly with Sr Leadership in program reviews and long term strategic planning and drive decision making
Clearly communicate dependencies and partner with teams on changes or deviations to plan for any tools and technology projects that impact production
Coordinate with Operations Capacity Planning Forecasting and Finance teams to analyze historical data and forecast demand.
Establish and continually improve the consistency predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices.
Manage multiple projects requiring frequent communication organization/time management and problem solving skills.
Demonstrate discretion and independence in coordination of project scoping and selection to align with business objectives.
Communicate across all levels on project and program progress.
- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years of team management experience
- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing analyzing and communicating results to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114500/year in our lowest geographic market up to $189300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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