Director, Digital Category Experience & Merchandising
Director, Digital Category Experience & Merchandising
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$ 130000 - 180000
1 Vacancy
Job Description
DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers employees have access to a highly competitive benefits package. To learn more visit our benefits and perks page.
Position Overview:
We are a $3B global eCommerce leader serving millions of customers across a vast and technically complex product catalog. As we scale our digital experience we are seeking a strategic and customer-obsessed Director of Digital Category Experience to lead the end-to-end optimization of our online product category experiences. In this critical leadership role you will shape how customers discover evaluate and interact with products across the digital journeyfrom search results and navigation to product detail pages and associated product recommendations.You will lead a cross-functional team and partner closely with UX Digital Product Owners IT Technical Product Content Product Data Management SEO Analytics Customer Insights and Engineering to deliver personalized data-informed experiences that drive product discovery conversion customer satisfaction and business growth.
Responsibilities:
Customer-Centric
Champion the voice of the engineer and create and track KPIs centered around improving customer product selection
Category Experience Strategy
Define and own the strategy for optimizing product category experiences online
Lead customization efforts by product category ensuring content structure and layout are tailored to customer needs and product characteristics
Search Navigation & Discovery
Partner with product and UX teams to evolve category navigation filters and search results for improved relevance and usability
Test and measure strategies for reducing friction in the path to selection
Oversee strategies for search results by search term type intelligent product sorting and localization by user location
Drive improvements to search relevance product findability and conversion by partnering with UX SEO and digital product teams
Product Information Optimization
Collaborate with PIM and digital asset teams to improve completeness and accuracy
Develop and implement new data source for existing legacy product associations
Develop and refine rules and strategies for cross-selling and up-selling
Leadership & Team Development
Build and lead a high-performing team of merchandisers strategists and analysts
Foster a high-performance culture with strong analytical rigor operational discipline technical expertise and creative problem solving
Establish clear goals KPIs and development paths for team members
Data-Driven Decision Making
Leverage customer insights behavioral analytics and A/B testing to continuously optimize category performance
Own key metrics including conversion rate product discovery rate bounce rate and category-level revenue performance
Cross-Functional Collaboration
Serve as the connective tissue between IT Product Owners UX SEO and engineering teams
Qualifications
10 years of experience in eCommerce leadership with a strong focus on digital merchandising category management or site experience
Proven ability to lead customer-centric strategies that optimize the product discovery and decision journey
Demonstrated success in optimizing large-scale digital catalogs for performance discoverability and conversion
Strong understanding of Search PIM systems site optimization and analytics tools (e.g. Google Analytics Contentsquare)
Experience with A/B and multivariate testing programs with a deep understanding of customer behavior data
Exceptional leadership skills with the ability to build inspire and scale high-performing teams.
Analytical mindset with a bias for action and continuous improvement
Strong collaboration and communication skills; able to influence cross-functional stakeholders and executives
Passion for delivering exceptional digital shopping experiences
Preferred Qualifications
Experience in large-scale eCommerce environments (global or omnichannel preferred)
Experience with merchandising products for b2b or technical/engineering customers
Physical Requirements:
Generally spend the workday sitting at a workstation and operating computer devices such as but not limited to keyboard mouse and screen
Generally spend the workday performing repetitive motions that involve or affect the hands head and other parts of your body
Compensation:
The base pay range for this position is:
$130000to
$180000Many factors influence the determination of base pay within a range including the candidates work experience in related roles; the candidates knowledge skills capabilities and performance; the relative pay of other DigiKey employees in similar roles; and the budget available for the position.
DigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority female veteran and disabled and other diverse candidates to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process please contact Human Resources at 1- or .
Required Experience:
Director
Employment Type
Full-Time
