Participant Services Specialist

Participant Services Specialist

FLSA Classification: non-exempt

FTE: 0.5 (20 hours/wk)

Schedule: Monday-Friday 10 AM - 2 PM (alternate hours may be possible)

Compensation: $21.55 per hour

Sponsors Purpose:

Sponsors seeks to improve opportunities and outcomes for individuals with conviction histories and to assist individuals released from incarceration with their successful reintegration into our community. Sponsors is a nationally recognized model in reentry services.

Sponsors Values:

• Empowerment: We support each person in making their own choices to lead their best life.
• Dignity: We respect and believe in the goodness of every person.
• Community: We are stronger when everyone is able to fully participate and contribute.

Position Supervision:

This position reports to the Finance Director. This position does not supervise others.

Job Description:

The Participant Services Specialist (PSS) is often the first point of contact for all participants and visitors on campus. A PSS is skilled at prioritizing multiple tasks while providing high-quality support to participants internal staff and external agencies and contacts. The PSS works in a high-contact fast-paced work environment while balancing both routine and unplanned tasks.

Responsibilities:

• Support multiple departments by providing reception of guests
• Complete admissions forms
• Process participant financial transactions
• Coordinate the distribution of mail and information to participants and departments
• Reconcile participant accounts and the cash drawer
• Maintain organized and accurate participant files
• Prepare and submit monthly and annual OHCS reports
• General administrative support functions under the direction of the Finance Director

Skills and Knowledge:

• Excellent verbal and written communication skills
• Excellent interpersonal negotiation de-escalation and conflict resolution skills
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Ability to effectively organize and prioritize a wide variety of time-sensitive tasks and to coordinate work with Front Desk teammate as necessary.
• Ability to act with integrity professionalism and confidentiality
• Ability to foster teamwork promote process improvement and build relationships
• Proficient with Microsoft Office Suite or related software
• Ability to work effectively with a wide range of people to achieve individual and organizational objectives
• Flexibility in adapting to program changes and to the individual needs of participants
• Committed to the mission and values of Sponsors and reentry services
• Knowledge of QuickBooks (or another accounting software) and experience with cash drawer reconciliations (not required but a plus)

Education and Experience:

• 1 year performing administrative support work in a professional office environment
• 1 year of experience providing direct client services in a social service setting preferred
• High school diploma or equivalent; higher education degree in a related field preferred

Work Environment:

• This position performs work in a busy office environment
• Encounters frequent interruptions from phone calls visitors staff and program participants
• Noise is typical of an office environment with multiple pieces of office equipment

Physical Demands:

• Requires sitting or standing at a desk and using a computer for extended periods of time
• Occasionally walking up and down stairs
• Lifting supplies including cases of paper occasionally
• Motor skills to replace supplies and perform basic maintenance of office equipment

How to Apply:

Applications should be submitted online through our job opportunity webpage or send a resume and a cover letter describing your experience and how you meet the listed qualifications for this position. Questions or request for accommodation should be sent to Sponsors Human Resources Director at

Sponsors is an equal opportunity employer committed to an inclusive equitable and multicultural work environment. We are stronger and more effective because of the diverse life experiences of our staff. People encouraged to apply include Black Indigenous Latinx and other people of color; people who are gender non-binary; people with disabilities; LGBTQ candidates; and individuals with conviction histories.