2nd Line IT Support Specialist with English

This is Worldline

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

In this context the organization of Commercial Acquiring Merchant Services is seeking a Mission Manager in Warsaw for the Acquiring 3rd Party Management & Solutions team. As a Mission Manager you will be responsible for managing missions. Missions are mid-sized projects with recurring elements. They involve gathering partner requirements coordinating interface setups conducting testing with partners and going live. Your daily responsibilities will include working with multiple platforms such as transaction processing front and back offices message flow interfaces terminal management systems and network security.

Currently a high volume of payment transactions from card-present (physical terminals) and card-not-present (eCommerce) channels are received via third parties. Supporting these third-party missions is crucial to the business.

Day-to-Day Responsibilities:

• Manage different types of missions from start to finish
• Assess and adapt activities and documentation to new situations
• Provide cost and effort estimations
• Coordinate between Sales external partners and internal technical teams
• Develop a high-level understanding of key IT platforms and their contexts
• Demonstrate strong coordination skills and some project management experience

Who Are We Looking For:

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and grow. In practice this means:

• Willingness to understand the key IT platforms and their contexts at a high level
• Good communication skills and can communicate effectively at various organizational levels in English (written and verbal). Fluency in Polish is required.
• Coordination skills and some experience in managing projects
• Capable of working on multiple concurrent tasks and tracking progress
• Comfortable working with geographically distributed teams

Perks & Benefits:

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers we inform you that Worldline Financial Services (Europe) S.A. a joint-stock company Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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