Premium Customer Support - German Speaker
Premium Customer Support - German Speaker
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Yourmissionshouldyouchoosetoacceptit:
Responding to and resolving product or technical issues that clients are experiencing across variety of communication channels: phone email live chat in correspondence of the established SLAs.
Clarifying clients complaints determining the cause of the issue providing and explaining appropriate solutions or alternatives in case of system limitations.
Working collaboratively with teammates to solve clients issues as quickly and as efficiently as possible.
Reporting clients complaints and escalating issues when necessary to prevent potential churn and following up to ensure their requests are resolved.
Delighting and retaining clients by answering questions and providing suggestions and advice that lead to short- and long-term success.
Building brand image by taking the best care of the clients and exceeding their needs and expectations. Always going the extra mile.
Youllbeagreatfitifyoubringafewofthebelowwithyou:
- Must be based in Czech Republic or Spain.
Experience in using a PMS (Property Management System)
Prior customer hotel experience
Full proficiency in English.
Excellent communication skills
Ability to work under pressure handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent interpersonal skills with ability to interact effectively with all levels of management and regular employees
Employment Type
Full Time
