Patient Access Lead - Marion ED (Full Time)
Patient Access Lead - Marion ED (Full Time)
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Job Description
Overview
Responsible for overseeing daily registration processes as outlined by UnityPoint Health Patient Access policies and standards including account management of registration errors. Monitors volumes of department and shifts staff as needed. Works with Managers group and makes recommendations for retraining staff on insurance and/or registration issues. Responsible for reviewing forms policies and procedures to ensure they are up to date. Participates in monthly staff meetings to include training on new procedures and updates on various registration related issues. Additional responsibilities include working collaboratively with Patient Access leaders.
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Essential Functions/Responsibilities:
- Interviews patient / family member to obtain accurate demographic and financial data during the registration process.
- Provides a positive patient experience by greeting patients and visitors with quality customer service and professionalism
- Receiving and recording payment on accounts.
Key Accountability
- Provides a point of contact and provides leadership to Patient Access Staff.
- Assists the leadership team with reporting scheduling hiring and training .
- Answers team member questions oversees team member work for quality and compliance.
- Provides encouragement and support to team members.
Basic UPH Performance Criteria
- Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
- Demonstrates ability to meet business needs of department with regular reliable attendance.
- Employee maintains current licenses and/or certifications required for the position.
- Practices and reflects knowledge of HIPAA TJC DNV OSHA and other federal/state regulatory agencies guiding healthcare.
- Completes all annual education and competency requirements within the calendar year.
- Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Qualifications
QUALIFICATIONS:
Minimum Requirements
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
Education:
High School Graduate or GED equivalent
Experience:
Prefer individuals with strong analytical skills and prior experience working in a Patient Access Billing or Revenue Cycle area.
License(s)/Certification(s):
Valid drivers license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities:
Other:
Use of usual and customary equipment used to perform essential functions of the position.
Employment Type
Full-Time
