Mid Market Customer Success Manager, EMEA
Mid Market Customer Success Manager, EMEA
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Job Description
Why Harvey
Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers engineers and research scientists. Weve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:
Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world including Paul Weiss A&O Shearman Ashurst OMelveny & Myers PwC KKR and many others.
Strategic investors: Raised over $500 million from strategic investors including Sequoia Google Ventures Kleiner Perkins and OpenAI.
World-class team: Harvey is hiring the best talent from DeepMind Google Brain Stripe FAIR Tesla Autopilot Glean Superhuman Figma and more.
Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.
Performance: 4x ARR in 2024.
Competitive compensation.
Role Overview
As a Mid Market Customer Success Manager at Harvey you will own value realization for customers helping to define the future of legal work at top enterprises and leading law firms. Youll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey but also help transform the practice of law. Youll deeply integrate Harvey into your customers business processes and workflows build lasting relationships and partner with Account Executives to renew and expand Harveys strategic partnerships.
What Youll Do
Onboarding: Integrate Harvey into customer workflows guide administrators with data-backed best practices ensure optimal use of our AI solutions.
Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
Relationships: Navigate complex organizations as the primary contact foster champions engage executive buyers and build loyal Harvey advocates.
Success Metrics: Align with customers on adoption rates measurable value and positive AI experiences to ensure customer value realization and ROI.
Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering continuously improving the Harvey platform
What You Have
Ideal candidates for the Mid Market CSM role at Harvey can demonstrate comfort and experience with the following qualifications:
3-4 years in customer-owning roles at tech or SaaS platforms
Adapting seamlessly in the face of high-speed change and growth
Strategic planning revenue-based prioritization
Managing a high volume of customer-facing projects and timelines
Running in-person meetings w/ executives
Mapping an organization and influencing stakeholders
Driving key customer metrics and outcomes
Owning a revenue expansion and renewal target
Demonstrating a strong point of view and proactive self-management
Working cross-functionally with Product and Sales teams
Please find our UK applicant privacy noticehere.
Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing .
Required Experience:
Manager
Employment Type
Full-Time
